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person:"Ruyter, Ko de"
~person:"Alshaibani, Elham"
~person:"Chen, Shou-Wei"
~subject:"Arbeitsleistung"
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Arbeitsleistung
Customer service
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Dienstleistungsqualität
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Ruyter, Ko de
Alshaibani, Elham
Chen, Shou-Wei
Dong, Huijuan
2
Dong, Yanan
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Jiang, Jing
2
Yuan, Yuan
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Angell, Robert J.
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International journal of human resource management
1
Journal of service research : JSR
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Tourism and hospitality research : the surrey quarterly review
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ECONIS (ZBW)
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Determinants of frontline employee engagement and their influence on service performance
Chen, Shou-Wei
;
Peng, Jui-Chen
- In:
International journal of human resource management
32
(
2021
)
5
,
pp. 1062-1085
Persistent link: https://www.econbiz.de/10012483932
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2
A reading in cross-cultural service encounter : exploring the relationship between cultural intelligence, employee performance and service quality
Alshaibani, Elham
;
Bakir, Ali
- In:
Tourism and hospitality research : the surrey quarterly …
17
(
2017
)
3
,
pp. 249-263
Persistent link: https://www.econbiz.de/10011760000
Saved in:
3
Fields of gold : perceived efficacy in virtual teams of field service employees
Schepers, Jeroen
;
Jong, Ad de
;
Ruyter, Ko de
;
Wetzels, …
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 372-389
Persistent link: https://www.econbiz.de/10009383332
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