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person:"Ruyter, Ko de"
~person:"Dong, Yanan"
~person:"Mengüç, Bülent"
~subject:"Arbeitsleistung"
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Arbeitsleistung
Customer service
12
Kundenservice
12
Dienstleistungsqualität
6
Service quality
6
Arbeitsverhalten
4
Beziehungsmarketing
4
Job performance
4
Relationship marketing
4
Work behaviour
4
Contingency theory
2
Customer integration
2
Customer satisfaction
2
Kontingenztheorie
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Kundenzufriedenheit
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Leistungsmotivation
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Salespeople
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Ruyter, Ko de
Dong, Yanan
Mengüç, Bülent
Dong, Huijuan
2
Jiang, Jing
2
Yuan, Yuan
2
Alshaibani, Elham
1
Angell, Robert J.
1
Auh, Seigyoung
1
Babakus, Emin
1
Bakir, Ali
1
Balaji, M. S.
1
Boyd, Eric
1
Cao, Qiqi
1
Chan, Kimmy Wa
1
Chen, Shou-Wei
1
Cheng, Bao
1
Dapko, Jennifer L.
1
Dong, Yun
1
Fleming, David E.
1
Grobelna, Aleksandra
1
Guo, Gongxing
1
Güler, Murat
1
Harris, Eric G.
1
Huang, Zhuowei
1
Jha, Subhash
1
Jong, Ad de
1
Katsikeas, Constantine S.
1
Kibatta, Juliana N.
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Kim, Sara
1
Köksal, Onur
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Leung, Fine F.
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Liu, Ben
1
Liu, Pei
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Lu, Ken
1
Luk, Sherriff T. K.
1
Marder, Ben
1
Peng, Jui-Chen
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Peng, Yan
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Samuel, Michael Olorunjuwon
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Tourism review
1
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ECONIS (ZBW)
4
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1
Employees' proactive customer service performance in hospitality : impacts of customer mistreatment and team performance pressure
Jiang, Jing
;
Yuan, Yuan
;
Dong, Yanan
;
Dong, Huijuan
- In:
Tourism review
78
(
2023
)
6
,
pp. 1414-1432
Persistent link: https://www.econbiz.de/10014511717
Saved in:
2
What's wrong with different empowerment? : the effect of differentiated empowering leadership on employee proactive service
Dong, Yanan
;
Zhao, Xinyuan
;
Yuan, Yuan
;
Dong, Huijuan
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
7
,
pp. 1187-1214
Persistent link: https://www.econbiz.de/10014366188
Saved in:
3
The role of climate : implications for service employee engagement and customer service performance
Mengüç, Bülent
;
Auh, Seigyoung
;
Yeniaras, Volkan
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 428-451
Persistent link: https://www.econbiz.de/10011685008
Saved in:
4
Fields of gold : perceived efficacy in virtual teams of field service employees
Schepers, Jeroen
;
Jong, Ad de
;
Ruyter, Ko de
;
Wetzels, …
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 372-389
Persistent link: https://www.econbiz.de/10009383332
Saved in:
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