The role of climate : implications for service employee engagement and customer service performance
Year of publication: |
May 2017
|
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Authors: | Mengüç, Bülent ; Auh, Seigyoung ; Yeniaras, Volkan ; Katsikeas, Constantine S. |
Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 1187865-4. - Vol. 45.2017, 3, p. 428-451
|
Subject: | Job demands-resources model | Self-efficacy | Job autonomy | Engagement | Climate | Service failure recovery | Leistungsmotivation | Work motivation | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Arbeitsverhalten | Work behaviour | Klimawandel | Climate change | Arbeitsleistung | Job performance | Arbeitszufriedenheit | Job satisfaction |
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