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person:"Ruyter, Ko de"
~person:"Gu, Bin"
~subject:"Relationship marketing"
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Relationship marketing
Social Web
34
Social web
34
Consumer behaviour
12
Konsumentenverhalten
12
Internet marketing
9
Online-Marketing
9
Viral marketing
5
Virales Marketing
5
Beziehungsmarketing
4
Communication
4
Customer satisfaction
4
Kommunikation
4
Kundenzufriedenheit
4
Online retailing
4
Online-Handel
4
Web 2.0 technologies
4
Web 2.0-Technologien
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social media
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Social media
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Social network
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Social relations
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Soziale Beziehungen
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Soziales Netzwerk
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Text
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Virtual reality
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Virtuelle Realität
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Bank lending
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Brand image
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Brand management
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E-commerce
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Electronic Commerce
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Experiment
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Kreditgeschäft
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Markenführung
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Markenimage
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Perception
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Ruyter, Ko de
Gu, Bin
Harrigan, Paul
13
Agnihotri, Raj
11
Loureiro, Sandra Maria Correia
10
Itani, Omar S.
9
Ahuja, Vandana
8
Hollebeek, Linda D.
8
Hajli, Nick
7
Ozuem, Wilson
7
Alavi, Shirin
6
Alt, Rainer
6
Bernoff, Josh
6
Dholakia, Utpal M.
6
Kamboj, Shampy
6
Möhlenbruch, Dirk
6
Rahman, Zillur
6
Rita, Paulo
6
Theobald, Elke
6
Veloutsou, Cleopatra
6
Carlson, Jamie
5
De Meyer, Bernard
5
Dwivedi, Yogesh Kumar
5
Dölling, Steffen
5
Fernandes, Teresa
5
Haenlein, Michael
5
Karjaluoto, Heikki
5
Kumar, Vikas
5
Luoma-aho, Vilma
5
Malthouse, Edward C.
5
Popp, Bastian
5
Reinhold, Olaf
5
Rishika, Rishika
5
Ritschel, Falk
5
Skiera, Bernd
5
Sohail, M. Sadiq
5
Soutar, Geoffrey N.
5
Vrontis, Demetris
5
Bezawada, Ram
4
Bilgihan, Anil
4
Bilro, Ricardo Godinho
4
Brodie, Roderick J.
4
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International journal of electronic commerce : IJEC
1
Journal of service research : JSR
1
Production and operations management : an international journal of the Production and Operations Management Society
1
Psychology & marketing
1
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ECONIS (ZBW)
4
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1
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
2
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
3
Customer-to-customer interactions: broadening the scope of word of mouth research
Libai, Barak
;
Bolton, Ruth
;
Bügel, Marnix S.
;
Ruyter, Ko de
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 267-282
Persistent link: https://www.econbiz.de/10008652134
Saved in:
4
A dual-sequence framework for B2C relationship formation : moderating effects of employee communication style in online group chat
Dabholkar, Pratibha A.
;
Dolen, Willemijn M. van
; …
- In:
Psychology & marketing
26
(
2009
)
2
,
pp. 145-174
Persistent link: https://www.econbiz.de/10003812264
Saved in:
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