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person:"Weinkopf, Claudia"
~person:"Shen, Haipeng"
~subject:"Call centre"
~subject:"Dienstleistungsmanagement"
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Call centre
Dienstleistungsmanagement
Callcenter
11
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6
Germany
5
Arbeitsbedingungen
3
Queueing theory
3
Statistical method
3
Statistische Methode
3
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3
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2
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1
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1
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1
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1
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1
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1
Call Center
1
Call center arrivals
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Call centers
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Weinkopf, Claudia
Shen, Haipeng
Doellgast, Virginia
16
Connell, Julia
14
Burgess, John
12
D'Cruz, Premilla
12
Noronha, Ernesto
12
Russell, Bob
12
Taylor, Phil
12
Sauermann, Jan
11
Holtgrewe, Ursula
10
Jouini, Oualid
10
L'Ecuyer, Pierre
10
Mirchandani, Kiran
10
Heinz, Matthias
8
Jeworrek, Sabrina
8
Koole, Ger M.
8
Mertins, Vanessa
8
Scholarios, Dora
8
Schumacher, Heiner
8
Sutter, Matthias
8
Akşin, Zeynep
7
Grip, Andries de
7
Hannif, Zeenobiyah
7
Kumar, Anuj
7
Mandelbaum, Avishai
7
Shumsky, Robert A.
7
Stolletz, Raik
7
Aparicio-Valverde, Mireia
6
Bain, Peter
6
Batt, Rosemary L.
6
Dallery, Yves
6
Emadi, Seyed Morteza
6
Gans, Noah
6
Ibrahim, Rouba
6
Kwon, Hyunji
6
Pinker, Edieal J.
6
Thite, Mohan
6
Van Jaarsveld, Danielle
6
Abdullateef, Aliyu Olayemi
5
Barnes, Alison
5
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Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
1
Arbeiten für wenig Geld : Niedriglohnbeschäftigung in Deutschland
1
Developments in the call centre industry : analysis, changes, and challenges
1
European journal of industrial relations
1
European journal of operational research : EJOR
1
International journal of forecasting
1
International labour review
1
Journal of the American Statistical Association : JASA
1
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ECONIS (ZBW)
11
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1
Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers
Ibrahim, Rouba
;
L'Ecuyer, Pierre
;
Shen, Haipeng
; …
- In:
European journal of operational research : EJOR
250
(
2016
)
2
,
pp. 480-492
Persistent link: https://www.econbiz.de/10011441678
Saved in:
2
Modeling and forecasting call center arrivals : a literature survey and a case study
Ibrahim, Rouba
;
Ye, Han
;
L'Ecuyer, Pierre
;
Shen, Haipeng
- In:
International journal of forecasting
32
(
2016
)
3
,
pp. 865-874
Persistent link: https://www.econbiz.de/10011621847
Saved in:
3
Pay and working conditions in finance and utility call centres in Denmark and Germany
Sørensen, Ole Henning
;
Weinkopf, Claudia
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 395-416
Persistent link: https://www.econbiz.de/10003916043
Saved in:
4
Job quality in call centers in Germany
Weinkopf, Claudia
- In:
International labour review
148
(
2009
)
4
,
pp. 395-411
Persistent link: https://www.econbiz.de/10003949350
Saved in:
5
Interday forecasting and intraday updating of call center arrivals
Shen, Haipeng
;
Huang, Jianhua Z.
- In:
Manufacturing & service operations management : M & SOM
10
(
2008
)
3
,
pp. 391-410
Persistent link: https://www.econbiz.de/10003747822
Saved in:
6
Löhne im Kundenservice unter Druck: Beschäftigte in Call Centern
Weinkopf, Claudia
- In:
Arbeiten für wenig Geld : Niedriglohnbeschäftigung in …
,
(pp. 106-141)
.
2007
Persistent link: https://www.econbiz.de/10003576169
Saved in:
7
German call centres between service orientation an efficiency : "the polyphony of telephony"
Weinkopf, Claudia
- In:
Developments in the call centre industry : analysis, …
,
(pp. 58-74)
.
2006
Persistent link: https://www.econbiz.de/10003393916
Saved in:
8
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence A.
;
Gans, Noah
;
Mandelbaum, Avishai
; …
- In:
Journal of the American Statistical Association : JASA
100
(
2005
)
469
,
pp. 36-50
Persistent link: https://www.econbiz.de/10002702139
Saved in:
9
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002444709
Saved in:
10
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754522
Saved in:
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