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person:"Zhang, Hanqin Qiu"
~person:"Chen, Yong"
~subject:"Branchenentwicklung"
~subject:"Dienstleistungsqualität"
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Branchenentwicklung
Dienstleistungsqualität
Hotel industry
16
Hotellerie
16
China
7
Consumer behaviour
6
Konsumentenverhalten
6
Beziehungsmarketing
5
Relationship marketing
5
Service quality
5
Customer satisfaction
3
Kundenzufriedenheit
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Competitive strategy
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Customer loyalty
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Erfolgsfaktor
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Human Resource Management
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Information management
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Informationsmanagement
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Investitionsentscheidung
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Tourismus
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1994-2010
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Affinity-seeking strategies
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Airbnb
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Benefits
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Betriebliche Standortwahl
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Bewertung
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Branch office
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Brand
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Brand image
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Brand management
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Brand relationship quality
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Budget hotel
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CRM
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Complaint intentions
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Customer experience
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Zhang, Hanqin Qiu
Chen, Yong
Han, Heesup
15
Karatepe, Osman M.
8
Torres, Edwin N.
8
Shahin, Arash
7
Dabestani, Reza
6
Kim, Woo Gon
6
Law, Chun Hung Roberts
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Qu, Hailin
6
Caber, Meltem
5
Shirouyehzad, Hadi
5
Sparks, Beverley
5
Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
4
Assaker, Guy
4
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4
Cobanoglu, Cihan
4
Daskin, Mustafa
4
Hubbard, Thomas N.
4
Hung, Kam
4
Kim, Jinkyung Jenny
4
Lehto, Xinran Y.
4
Mattila, Anna S.
4
Park, Jungkun
4
So, Kevin Kam Fung
4
Xu, Xun
4
Ariffin, Ahmad Azmi M.
3
Cham Tat Huei
3
Chen, Chiang-ming
3
Chen, Ming-hsiang
3
Choi, Hyeyoon
3
Dedeoğlu, Bekir Bora
3
Fong, Lawrence Hoc Nang
3
Fongsuwan, Wanno
3
Gao, Baojun
3
Grobelna, Aleksandra
3
Gruner, Axel
3
Huan, Tzung-cheng
3
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International journal of hospitality management
4
International journal of contemporary hospitality management
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
6
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1
The signaling and reputational effects of customer ratings on hotel revenues : evidence from TripAdvisor
Sayfuddin, A. T. M.
;
Chen, Yong
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013327968
Saved in:
2
A multiple indicators multiple causes (MIMIC) model of the behavioral consequences of hotel guests
Chen, Yong
;
Jiang, Kai
- In:
Tourism management perspectives : TMP
30
(
2019
),
pp. 197-207
Persistent link: https://www.econbiz.de/10012008355
Saved in:
3
Building brand relationship quality among hotel loyalty program members
Lo, Ada S.
;
Im, Holly Hyunjung
;
Chen, Yong
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 458-488
Persistent link: https://www.econbiz.de/10011611273
Saved in:
4
Exploring customer experience with budget hotels : dimensionality and satisfaction
Ren, Lianping
;
Zhang, Hanqin Qiu
;
Wang, Peilai
;
Lin, …
- In:
International journal of hospitality management
52
(
2016
),
pp. 13-23
Persistent link: https://www.econbiz.de/10011442750
Saved in:
5
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu
;
Ye, Haobin
;
Bai, Billy
;
Wang, Wei Heng
- In:
International journal of hospitality management
46
(
2015
),
pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Saved in:
6
The impact of urbanization on hotel development : evidence from Guangdong Province in China
Zhang, Hanqin Qiu
;
Luo, Jian Ming
;
Xiao, Qu
;
Guillet, …
- In:
International journal of hospitality management
34
(
2013
),
pp. 92-98
Persistent link: https://www.econbiz.de/10009766728
Saved in:
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