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person:"Zhang, Hanqin Qiu"
~person:"Frehse, Jörg"
~person:"Okumus, Fevzi"
~subject:"Customer satisfaction"
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Customer satisfaction
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Zhang, Hanqin Qiu
Frehse, Jörg
Okumus, Fevzi
Han, Heesup
24
Torres, Edwin N.
8
Kim, Jinkyung Jenny
7
Hyun, Sunghyup Sean
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International journal of hospitality management
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
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Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
Saved in:
2
Exploring customer experience with budget hotels : dimensionality and satisfaction
Ren, Lianping
;
Zhang, Hanqin Qiu
;
Wang, Peilai
;
Lin, …
- In:
International journal of hospitality management
52
(
2016
),
pp. 13-23
Persistent link: https://www.econbiz.de/10011442750
Saved in:
3
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
Saved in:
4
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu
;
Ye, Haobin
;
Bai, Billy
;
Wang, Wei Heng
- In:
International journal of hospitality management
46
(
2015
),
pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Saved in:
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