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subject:"Airport"
~person:"Hyun, Sunghyup Sean"
~subject:"Customer satisfaction"
~subject:"Revenue-Management"
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Airport
Customer satisfaction
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Airline
9
Fluggesellschaft
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6
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5
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Hyun, Sunghyup Sean
Belobaba, Peter P.
15
Kimms, Alf
15
Fiig, Thomas
10
Brueckner, Jan K.
9
Cleophas, Catherine
9
Vinod, B.
9
Wittman, Michael D.
9
Frenk, Johannes G.
8
Grauberger, Waldemar
8
Han, Heesup
8
Topaloğlu, Hüseyin
8
Weatherford, Larry
8
Fageda, Xavier
7
Oum, Tae Hoon
7
Piga, Claudio A.
7
Weatherford, Larry R.
7
Zhang, Anming
7
Bilotkach, Volodymyr
6
Bi̇rbi̇l, Ş. İlker
6
Dresner, Martin
6
O'Connell, John F.
6
Oancea, Octavian
6
Talluri, Kalyan T.
6
Çetiner, Demet
6
De Jager, Johan W.
5
Fu, Xiaowen
5
Isler, Karl
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Messner, Wolfgang
5
Pels, Eric
5
Ratliff, Richard
5
Verhoef, Erik T.
5
Zhang, Shuzhong
5
Bartke, Philipp
4
Bondoux, Nicolas
4
Dutta, Goutam
4
Florido-Benítez, Lázaro
4
Gönsch, Jochen
4
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4
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Journal of travel and tourism marketing
5
Review of managerial science
1
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ECONIS (ZBW)
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1
Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines
Han, Heesup
;
Koo, Bonhak
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10012289336
Saved in:
2
First-class in-flight services and advertising effectiveness : antecedents of customer-centric innovativeness and brand loyalty in the United States (US) airline industry
Kim, Seontaik
;
Kim, Insin
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 118-140
Persistent link: https://www.econbiz.de/10011484678
Saved in:
3
The role of airline travelers' pre-recovery emotions during the service recovery process
Nikbin, Davoud
;
Iranmanesh, Mohammad
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 677-691
Persistent link: https://www.econbiz.de/10011386973
Saved in:
4
An empirical study of the role of failure severity in service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Hyun, Sunghyup Sean
- In:
Review of managerial science
9
(
2015
)
4
,
pp. 731-749
Persistent link: https://www.econbiz.de/10011346095
Saved in:
5
In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup
;
Hyun, Sunghyup Sean
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
31
(
2014
)
5/6
,
pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
Saved in:
6
Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Marimuthu, Malliga
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
Saved in:
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