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subject:"Arbeitsverhalten"
~person:"Yoo, Jaewon"
~subject:"United States"
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Arbeitsverhalten
United States
Salespeople
6
Verkaufspersonal
6
Work behaviour
5
Leistungsmotivation
4
Work motivation
4
Bank employees
3
Bankberufe
3
Beziehungsmarketing
3
Customer service
3
Kundenservice
3
Relationship marketing
3
Arbeitskräfte
2
South Korea
2
Südkorea
2
Work engagement
2
Workforce
2
Adaptive selling behavior
1
Ambiguous customer expectation
1
Arbeitszufriedenheit
1
Betriebsklima
1
Boundary-spanning behaviors (BSBs)
1
Communication
1
Confidence
1
Consumer behaviour
1
Customer demandingness
1
Customer integration
1
Customer power
1
Customer support
1
Emotion
1
Employees stewardship toward customers
1
Frontline bank employees
1
Frontline employees
1
Internal communication
1
Interne Kommunikation
1
Job demands-resources (JD-R) model
1
Job satisfaction
1
Kommunikation
1
Konsumentenverhalten
1
Kundenintegration
1
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Article
5
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English
5
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Yoo, Jaewon
Malshe, Avinash
7
Evans, Kenneth R.
5
Lee, Nick
5
Rapp, Adam
5
Schwepker, Charles H. <Jr.>
5
Chaker, Nawar N.
4
Hughes, Douglas E.
4
Jaramillo, Fernando
4
Johnson, Jeff S.
4
Moncrief, William C.
4
Mulki, Jay P.
4
Onyemah, Vincent
4
Arndt, Aaron D.
3
Arnold, Todd J.
3
Bachrach, Daniel G.
3
Baker, Thomas L.
3
DeConinck, James B.
3
Futrell, Charles M.
3
Lam, Son K.
3
Mallin, Michael L.
3
Panagopoulos, Nikolaos G.
3
Plouffe, Christopher R.
3
Richards, Keith A.
3
Ridnour, Rick E.
3
Rutherford, Brian N.
3
Sharma, Dheeraj
3
Shepherd, C. David
3
Zablah, Alex R.
3
Agnihotri, Raj
2
Ahearne, Michael
2
Arndt, Aaron
2
Avery, Derek R.
2
Beeler, Lisa L.
2
Beuk, Frederik
2
Borgh, Michel van der
2
Boukis, Achilleas
2
Bush, Alan J.
2
Chawla, Vaibhav
2
Chung, Doug J.
2
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Published in...
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International journal of bank marketing
2
Journal of business research : JBR
1
Journal of service research : JSR
1
The journal of personal selling & sales management : JPSSM
1
Source
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ECONIS (ZBW)
5
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1
How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1945-1973
Persistent link: https://www.econbiz.de/10014470760
Saved in:
2
The effects of frontline bank employees' social capital on adaptive selling behavior : serial multiple mediation model
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
40
(
2022
)
2
,
pp. 197-220
Persistent link: https://www.econbiz.de/10013165357
Saved in:
3
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
4
The effect of communication practice on deviance among Korean salespeople : the mediating role of intrinsic motivation
Yoo, Jaewon
;
Flaherty, Karen
;
Frankwick, Gary L.
- In:
Journal of business research : JBR
67
(
2014
)
9
,
pp. 1991-1999
Persistent link: https://www.econbiz.de/10010380091
Saved in:
5
Exploring the impact of social undermining on salesperson deviance : an integrated model
Yoo, Jaewon
;
Frankwick, Gary L.
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
1
,
pp. 79-90
Persistent link: https://www.econbiz.de/10009716753
Saved in:
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