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subject:"Bundling strategy"
~isPartOf:"Journal of service theory and practice"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Customer satisfaction"
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Search: subject_exact:"Nachkaufmarketing"
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Bundling strategy
Customer satisfaction
Customer service
31
Kundenservice
31
Dienstleistungsqualität
24
Service quality
24
Beziehungsmarketing
18
Kundenzufriedenheit
18
Relationship marketing
18
Consumer behaviour
15
Konsumentenverhalten
15
Beschwerdemanagement
11
Complaint management
11
Service failure
6
Service recovery
6
Dienstleistungssektor
5
Service industry
5
Dienstleistung
4
Robot
4
Roboter
4
Services
4
Customer integration
3
Kundenintegration
3
Online retailing
3
Online-Handel
3
Salespeople
3
Verkaufspersonal
3
Anthropomorphism
2
Arbeitsverhalten
2
Arbeitszufriedenheit
2
Artificial intelligence
2
B-to-B-Marketing
2
Betriebliche Wertschöpfung
2
Bibliometrics
2
Bibliometrie
2
Business-to-business marketing
2
Chatbots
2
Compensation
2
Customer experience
2
Emotion
2
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2
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Article
20
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English
20
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Sörqvist, Patrik
2
Ulaga, Wolfgang
2
Adil, Mohd
1
Ahmadi, Zahra
1
Backhaus, Klaus
1
Berggren, Benny
1
Bharadwaj, Sundar G.
1
Bharti, Kumkum
1
Bilstein, Nicola
1
Björkman, Jesper
1
Bolton, Ruth N.
1
Brown, Tom
1
Casidy, Riza
1
Chaker, Nawar N.
1
Chan, Kimmy Wa
1
Chatha, Kamran Ali
1
Chen, Rocky Peng
1
Cui, Jinsheng
1
Du, Jianguo
1
Edström, Andreas
1
Eggert, Andreas
1
Ek, Peter
1
Falk, Tomas
1
Foo, Maw Der
1
Gazzoli, Gabriel
1
Guo, Zhaoyang
1
Gustafsson, Anders
1
Handrich, Matthias
1
Heidenreich, Sven
1
Heijden, Gielis A. H. van der
1
Ho, Ting Hin
1
Hogreve, Jens
1
Holvoet, Sofie
1
Jajja, Muhammad Shakeel Sadiq
1
Jebarajakirthy, Charles
1
Jin, Shuai
1
Khalid, Adeel
1
Khan, Muhammad Aamir Shafique
1
Kim, Yungchul
1
Korn, Nathalie
1
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Journal of service theory and practice
Journal of the Academy of Marketing Science
Journal of retailing and consumer services
48
The journal of services marketing
46
International journal of hospitality management
42
Journal of business research : JBR
34
Journal of service research : JSR
18
Journal of service research
15
The service industries journal
14
International journal of contemporary hospitality management
13
Journal of hospitality marketing & management
13
Journal of service management
11
Services marketing quarterly
11
Service business
10
The TQM journal : the international review of organizational improvement
10
Dienstleistungsproduktivität : mit mobilen Assistenzsystemen zum Unternehmenserfolg
9
Journal of retailing
9
Journal of service theory and practice : JSTP
9
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
8
International journal of business and economics
8
Managing service quality : MSQ ; an international journal
8
Psychology & marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
International journal of quality and service sciences
7
Journal of air transport management
7
SpringerLink / Bücher
7
European journal of marketing : EJM
6
International journal of production economics
6
International journal of services and operations management
6
International journal of services, economics and management
6
Journal of travel and tourism marketing
6
The Cornell hospitality quarterly
6
Asia Pacific journal of marketing and logistics
5
Cogent business & management
5
European research studies
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of productivity and quality management : IJPQM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
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ECONIS (ZBW)
20
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1
The demand-what-you-want strategy to service recovery : achieving high customer satisfaction with low service failure compensation using anchoring and precision effects
Korn, Nathalie
;
Björkman, Jesper
;
Ek, Peter
;
Pihlgren, …
- In:
Journal of service theory and practice
33
(
2023
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10014448174
Saved in:
2
Where service recovery meets its paradox : implications for avoiding overcompensation
Edström, Andreas
;
Nylander, Beatrice
;
Molin, Jonas
; …
- In:
Journal of service theory and practice
32
(
2022
)
7
,
pp. 1-13
Persistent link: https://www.econbiz.de/10013485922
Saved in:
3
Organizational practices to co-create value with family members engaged in service journeys of their loved ones
Verleye, Katrien
;
Holvoet, Sofie
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 319-340
Persistent link: https://www.econbiz.de/10014526078
Saved in:
4
Factors influencing consumer forgiveness : a systematic literature review and directions for future research
Kim, Yungchul
;
Ho, Ting Hin
;
Tan, Lay Peng
;
Casidy, Riza
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 601-628
Persistent link: https://www.econbiz.de/10014339764
Saved in:
5
Antecedents and consequences of effective customer participation : the role of customer education and service modularity
Shah, Syed Aamir Ali
;
Jajja, Muhammad Shakeel Sadiq
; …
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 697-720
Persistent link: https://www.econbiz.de/10014339773
Saved in:
6
When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure
Cui, Jinsheng
;
Zhang, Mengwei
;
Zhong, Jianan
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 842-872
Persistent link: https://www.econbiz.de/10014448129
Saved in:
7
Customer acceptance of service robots under different service settings
Li, Yi
;
Wang, Chongli
;
Song, Bo
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
Saved in:
8
Robot service failure : the double-edged sword effect of emotional labor in service recovery
Shi, Yunxia
;
Zhang, Rumeng
;
Ma, Chunhao
;
Wang, Lijie
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10014301943
Saved in:
9
Failure to maintain customers : antecedents and consequences of service downgrades
Lin, Liming
;
Guo, Zhaoyang
;
Zhou, Chenxi
- In:
Journal of service theory and practice
33
(
2023
)
3
,
pp. 387-411
Persistent link: https://www.econbiz.de/10014302342
Saved in:
10
Participative leadership and service recovery performance : a moderated mediation model
Khan, Muhammad Aamir Shafique
;
Du, Jianguo
;
Jin, Shuai
; …
- In:
Journal of service theory and practice
33
(
2023
)
4
,
pp. 537-555
Persistent link: https://www.econbiz.de/10014302373
Saved in:
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