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subject:"Call centre"
~isPartOf:"International journal of management development : IJMD"
~isPartOf:"Journal of service management"
~subject:"Robot"
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Search: subject_exact:"Technischer Kundendienst"
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Call centre
Robot
Customer service
32
Kundenservice
32
Dienstleistungsqualität
22
Service quality
22
Customer satisfaction
12
Kundenzufriedenheit
12
Dienstleistungssektor
9
Roboter
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Service industry
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Service robots
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Service encounter
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Job satisfaction
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Callcenter
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Einzelhandel
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Human-robot interaction
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Meta-Analyse
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11
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11
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Kunz, Werner H.
2
Paluch, Stefanie
2
Amelia, Amelia
1
Baaklini, Eliane Sam
1
Brengman, Malaika
1
De Keyser, Arne
1
Do, Khoa The
1
Ellway, Benjamin P. W.
1
Gauquier, Laurens de
1
Gip, Huy
1
Guchait, Priyanko
1
Holz, Heiko F.
1
Jörling, Moritz
1
Kies, Alexander
1
Liu, Wei
1
Mahr, Dominik
1
Mathies, Christine
1
Mennens, Kars
1
Odekerken-Schröder, Gaby
1
Patterson, Paul G.
1
Pitardi, Valentina
1
Saxena, Sharad
1
Schepers, Jeroen
1
Singh, Anup K.
1
Steins, Mark
1
Streukens, Sandra
1
Surana, Shilpa Jain
1
Tu, Yangjun
1
Tuzovic, Sven
1
Verhulst, Nanouk
1
Wang, Chen-Ya
1
Willems, Kim
1
Wirtz, Jochen
1
Yang, Zhi
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International journal of management development : IJMD
Journal of service management
International journal of hospitality management
8
Journal of service research
4
The journal of services marketing
4
Academy of Management journal : AMJ
3
Harvard-Business-Manager : das Wissen der Besten
3
Journal of retailing and consumer services
3
Journal of service theory and practice
3
Manufacturing & service operations management : M & SOM
3
Service business
3
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
2
Faculty & research / Insead : working paper series
2
International journal of services and operations management
2
Journal of business research : JBR
2
Journal of service research : JSR
2
Neue Perspektiven der marktorientierten Unternehmensführung
2
Psychology & marketing
2
Research
2
Springer eBook Collection
2
SpringerLink / Bücher
2
Technological forecasting & social change : an international journal
2
Technology mediated service encounters
2
The service industries journal
2
A Research Agenda for Service Marketing
1
Advances in industrial and labor relations
1
Anwendungen - Probleme - Wissen
1
Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
1
Asia Pacific journal of marketing and logistics
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
Building intuition : insights from basic operations management models and principles
1
Business research quarterly : BRQ
1
Call Center für kleine und mittlere Unternehmen : Erfolgsfaktor im regionalen und überregionalen Wettbewerb; Reader zur Tagung in Flensburg am 15. März 2000
1
Computational techniques for banking and risk management
1
Customer Relationship Management : the ultimate guide to efficient use of CRM
1
Dialogmarketing Perspektiven 2010/2011 : Tagungsband 5. wissenschaftlicher interdisziplinärer Kongress für Dialogmarketing
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Digital revolution: : challenges for contract law in practice
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Employee voice at work
1
Europäische Hochschulschriften / 5
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ECONIS (ZBW)
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1
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
4
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
5
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
6
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
7
Living and working with service robots : a TCCM analysis and considerations for future research
De Keyser, Arne
;
Kunz, Werner H.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 165-196
Persistent link: https://www.econbiz.de/10012880722
Saved in:
8
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
9
"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
10
The voice-to-technology (V2T) encounter and the call centre servicescape : navigation, spatiality and movement
Ellway, Benjamin P. W.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 349-368
Persistent link: https://www.econbiz.de/10010384973
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