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subject:"Causality analysis"
~isPartOf:"The journal of services marketing"
~subject:"Kundenzufriedenheit"
~subject:"Performance measurement"
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Causality analysis
Kundenzufriedenheit
Performance measurement
Structural equation model
12
Strukturgleichungsmodell
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8
Consumer behaviour
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The journal of services marketing
International journal of hospitality management
13
International journal of productivity and quality management : IJPQM
13
International journal of services and operations management
13
The service industries journal
10
Total quality management & business excellence
10
International journal of production research
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Tourism management : research, policies, practice
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Asia Pacific journal of marketing and logistics
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Journal of strategic marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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European journal of marketing : EJM
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Global business review
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Journal of retailing and consumer services
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The journal of economic perspectives : EP ; a journal of the American Economic Association
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International journal of production economics
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International journal of services, economics and management
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Benchmarking : an international journal ; BIJ
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Die Betriebswirtschaft : DBW
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Discussion paper / Humboldt-Universität zu Berlin, Sonderforschungsbereich 373 Quantifikation und Simulation Ökonomischer Prozesse
4
International journal of Indian culture and business management
4
International journal of business excellence : IJBEX
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Supply chain management : an international journal
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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Cogent business & management
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Discussion paper series / IZA
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European business review
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Global business & economics review
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Human systems management : HSM
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International journal of business information systems : IJBIS
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International journal of electronic marketing and retailing : IJEMR
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International journal of integrated supply management : IJISM
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International journal of logistics : research and applications
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International journal of procurement management
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International journal of project management : the journal of The International Project Management Association
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ECONIS (ZBW)
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1
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
2
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
3
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
4
Understanding consumer perceptions and attitudes toward smart retail services
Lin, Chen-yu
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1015-1030
Persistent link: https://www.econbiz.de/10013410762
Saved in:
5
Examining the antecedents and consequences of gratitude
Hasan, Syed Fazal E.
;
Mortimer, Gary
;
Lings, Ian N.
; …
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 34-47
Persistent link: https://www.econbiz.de/10011615638
Saved in:
6
Investigating the impact of resource capabilities on customer loyalty : a structural equation approach for the UK hotels using online ratings
Ramanathan, Usha
;
Ramanathan, Ramakrishnan
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 404-415
Persistent link: https://www.econbiz.de/10010127928
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