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subject:"Consumer behaviour"
~accessRights:"restricted"
~person:"Hanks, Lydia"
~subject:"Organizational psychology"
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Consumer behaviour
Organizational psychology
Emotion
5
Konsumentenverhalten
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Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Relationship marketing
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Service quality
2
Share Economy
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Sharing economy
2
Advertising effects
1
Airbnb
1
Brand
1
Brand image
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Brand loyalty
1
Brand management
1
Cognition
1
Consumer behavior
1
Consumer skepticism
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Digital platform
1
Digitale Plattform
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Hotel industry
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Hotellerie
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Kaufentscheidung
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Kognition
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Markenartikel
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Markenführung
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Markenimage
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Markentreue
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Marketing
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Mood
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Multiparty service failure
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Need for cognition
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Negative emotions
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Platform business
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Hanks, Lydia
Septianto, Felix
25
Han, Heesup
13
Mattila, Anna S.
8
Prashar, Sanjeev
8
Ahn, Jiseon
7
Ladhari, Riadh
7
Loureiro, Sandra Maria Correia
7
Phau, Ian
7
Prayag, Girish
7
Antonetti, Paolo
6
Bagozzi, Richard P.
6
Chua, Bee-Lia
6
Junaid, Muhammad
6
Kidwell, Blair
6
Miao, Li
6
Sarkar, Abhigyan
6
Wen, Taylor Jing
6
Woosnam, Kyle Maurice
6
Ashkanasy, Neal M.
5
Chiew, Tung Moi
5
Garg, Nitika
5
Hasford, Jonathan
5
Hou, Fujun
5
Hussain, Khalid
5
Kemp, Elyria
5
Kim, Jong-Hyeong
5
Morris, Jon D.
5
Qu, Hailin
5
Ribeiro, Manuel Alector
5
Sarkar, Juhi Gahlot
5
Scott, Noel
5
Woosnam, Kyle M.
5
Aleshinloye, Kayode D.
4
Ali, Faizan
4
Amin, Muslim
4
Back, Ki-Joon
4
Barnes, Donald C.
4
Bilgihan, Anil
4
Cai, Ruiying
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International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
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1
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
2
Consumption authenticity in the accommodations industry : the keys to brand love and brand loyalty for hotels and Airbnb
Mody, Makarand Amrish
;
Hanks, Lydia
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
1
,
pp. 173-189
Persistent link: https://www.econbiz.de/10012151303
Saved in:
3
Consumer skepticism towards CSR messages : the joint effects of processing fluency, individuals’ need for cognition and mood
Zhang, Lu
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2070-2084
Persistent link: https://www.econbiz.de/10011783542
Saved in:
4
Preconsumption mood, causal explanations, and postrecovery reactions
Yang, Wan
;
Hanks, Lydia
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 69-90
Persistent link: https://www.econbiz.de/10011453969
Saved in:
5
Unconditioned superstition and sports bar fans
Hanks, Lydia
;
Zhang, Lu
;
McGinley, Sean
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 113-131
Persistent link: https://www.econbiz.de/10011453979
Saved in:
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