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subject:"Consumer behaviour"
~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Beziehungsmarketing"
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Search: subject_exact:"Emotionalität"
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Consumer behaviour
Beziehungsmarketing
Emotion
76
Konsumentenverhalten
42
Dienstleistungsqualität
22
Service quality
22
Customer satisfaction
18
Kundenzufriedenheit
18
Hotel industry
16
Hotellerie
16
Arbeitszufriedenheit
13
Gastronomie
13
Job satisfaction
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Restaurant industry
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Arbeitsverhalten
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Relationship marketing
12
Stress
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Tourism employees
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Tourismusberufe
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Work behaviour
12
Work stress
12
Social Web
11
Social web
11
Customer service
9
Kundenservice
9
Emotional exhaustion
7
Arbeitskräfte
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Cognition
6
Emotions
6
Intelligence
6
Intelligenz
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Kognition
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Workforce
6
Beschwerdemanagement
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Complaint management
5
Confidence
5
Emotional intelligence
5
Experiment
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Online retailing
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Online-Handel
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Han, Heesup
4
Dolen, Willemijn M. van
2
Fong, Lawrence Hoc Nang
2
Hanks, Lydia
2
Jani, Dev
2
Liu, Qing
2
Zhang, Lu
2
Adler, Howard
1
Alnawas, Ibrahim
1
Aparicio-Valverde, Mireia
1
Bai, Billy
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Baloglu, Seyhmus
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Bendle, Lawrence J.
1
Bennett, Keri
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1
Bhandari, Upasna
1
Bharwani, Sonia
1
Bradley, Graham L.
1
Bui, Quang
1
Busser, James
1
Cai, Liping A.
1
Chang, Klarissa
1
Chen, Annie Huiling
1
Chen, Xiaohong
1
Chen, Xingyu
1
Chen, Yanhong
1
Chong, Alain Yee Loong
1
Chua, Bee-Lia
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Chung, Namho
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Countryman, Cary C.
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Cranage, David A.
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Du, Kui
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Feng, Yuqiang
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Figl, Kathrin
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Gong, Jin-Hong
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Gong, Yuanyuan
1
Gregor, Shirley
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
International journal of contemporary hospitality management
Journal of business research : JBR
159
Journal of retailing and consumer services
133
International journal of hospitality management
89
Psychology & marketing
55
Journal of consumer research : JCR ; an interdisciplinary bimonthly
51
Tourism management : research, policies, practice
41
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
40
The journal of services marketing
38
Journal of hospitality marketing & management
35
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The journal of brand management : an international journal
35
Journal of travel and tourism marketing
34
The journal of product & brand management
33
European journal of marketing : EJM
32
International journal of consumer studies
30
Journal of marketing research : JMR
27
The service industries journal
27
Marketing letters : a journal of research in marketing
24
European journal of marketing
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing communications
23
Journal of marketing management : MM
23
Journal of business ethics : JOBE
21
Journal of consumer behaviour : an international research review
20
Tourism management perspectives : TMP
20
Asia Pacific journal of marketing and logistics
19
Journal of service research : JSR
19
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
International journal of advertising : the review of marketing communications
17
Journal of promotion management : innovations in planning and applied research
17
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
16
Journal of behavioral decision making
16
Journal of consumer research : JCR ; an interdisciplinary journal
15
Journal of customer behaviour
15
Journal of economic psychology : research in economic psychology and behavioral economics
15
Journal of the Academy of Marketing Science
15
Cogent business & management
14
The journal of consumer marketing
14
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ECONIS (ZBW)
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
3
Emotion-regulatory chatbots for enhancing consumer servicing : an interpersonal emotion management approach
Luo, Bei
;
Lau, Raymond Yiu Keung
;
Li, Chunping
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014466169
Saved in:
4
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
5
Empathy, CIO-CEO relationship, and digital transformation
Liu, Lu
;
Du, Kui
;
Li, Gaoyong
- In:
Information & management : the internat. journal of …
60
(
2023
)
3
,
pp. 1-16
Persistent link: https://www.econbiz.de/10014303441
Saved in:
6
The bright side of emotional extremity : evidence from tipping in live streaming platform
Chen, Xingyu
;
Ji, Li
;
Jiang, Ling
;
Huang, Justin T.
- In:
Information & management : the internat. journal of …
60
(
2023
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10013534504
Saved in:
7
Detecting fake hospitality reviews through the interplay of emotional cues, cognitive cues and review valence
Wang, Erin Yirun
;
Fong, Lawrence Hoc Nang
;
Law, Chun …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 184-200
Persistent link: https://www.econbiz.de/10012798189
Saved in:
8
Role of affective forecasting in customers' hotel service experiences
Lajante, Mathieu
;
Ladhari, Riadh
;
Massa, Elodie
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1062-1083
Persistent link: https://www.econbiz.de/10013164525
Saved in:
9
The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian
;
Li, Minglong
;
Bai, Billy
;
Wang, Ning
;
Li, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
Saved in:
10
Pride or empathy? : exploring effective CSR communication strategies on social media
He, Zeya
;
Liu, Qing
;
Ferns, Bo H.
;
Countryman, Cary C.
- In:
International journal of contemporary hospitality management
34
(
2022
)
8
,
pp. 2989-3007
Persistent link: https://www.econbiz.de/10013412841
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