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subject:"Consumer behaviour"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~language:"eng"
~subject:"Vertrauen"
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Search: subject_exact:"Customer satisfaction"
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Consumer behaviour
Vertrauen
Customer satisfaction
83
Kundenzufriedenheit
82
Dienstleistungsqualität
60
Service quality
60
Beziehungsmarketing
32
Quality management
32
Qualitätsmanagement
32
Relationship marketing
32
Konsumentenverhalten
25
Customer service
10
Kundenservice
10
Customer loyalty
9
Higher education institution
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Gesundheitsversorgung
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India
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Indien
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Krankenhaus
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Measurement
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Messung
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Viral marketing
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Virales Marketing
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Customer value
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Studierende
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Dandis, Ala' Omar
4
Al Haj Eid, Mohammad Badi’
2
Bonfanti, Angelo
2
Ni, Arnt Kyawt
2
Vigolo, Vania
2
Abu Siam, Yousef Ibrahim
1
Ahmad, Zeshan
1
Ahmed, Ezaz
1
Al Asheq, Ahmed
1
Alagiriswamy, Ravikumar
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Albadry, Omaima Munawar
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1
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Chowdhury, Ujjal Yaman
1
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1
Cioppi, Marco
1
Coelho, Arnaldo
1
Curina, Ilaria
1
Dini, Mauro
1
Dossena, Giovanna
1
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1
Douglas, Jacqueline
1
Francioni, Barbara
1
Gan, Bernard
1
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Joudeh, Jamal M M
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Kashif, Muhammad
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Lin, Hsiu-Fen
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Liu, Chih-Hsing
1
Magno, Francesca
1
Marcos, Anabela Maria Bello de Figueiredo
1
Mendes, Júlio
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The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
325
International journal of hospitality management
188
Journal of business research : JBR
145
The journal of services marketing
105
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
78
Cogent business & management
73
Services marketing quarterly
59
Tourism management : research, policies, practice
54
The service industries journal
52
Asia Pacific journal of marketing and logistics
50
Psychology & marketing
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Service business
43
Journal of service management
40
Journal of service research : JSR
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of strategic marketing
38
The international journal of bank marketing : IJBM
38
European journal of marketing : EJM
36
International journal of electronic marketing and retailing : IJEMR
36
Tourism management perspectives : TMP
35
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
Journal of the Academy of Marketing Science
28
The international review of retail, distribution and consumer research
28
International journal of retail and distribution management
27
International journal of quality and service sciences
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
International journal of retail & distribution management
25
International journal of services, economics and management
25
Journal of Asian finance, economics and business : JAFEB
25
International journal of services and operations management
24
Journal of internet commerce
24
Total quality management & business excellence
24
Tourism analysis : an interdisciplinary tourism & hospitality journal
24
International journal of business information systems : IJBIS
23
Journal of Islamic marketing
23
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ECONIS (ZBW)
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1
Tourists' satisfaction and sense of belonging in adopting responsible behaviors : the role of on-site and social media involvement in cultural tourism
Dini, Mauro
;
Curina, Ilaria
;
Francioni, Barbara
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 388-410
Persistent link: https://www.econbiz.de/10014460356
Saved in:
2
The effects of chatbots’ attributes on customer relationships with brands : PLS-SEM and importance–performance map analysis
Magno, Francesca
;
Dossena, Giovanna
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1156-1169
Persistent link: https://www.econbiz.de/10014321601
Saved in:
3
Consumer quality management for beverage food products : analyzing consumer' perceptions toward repurchase intention
Sharif, Shahbaz
;
Ur-Rehman, Shafique
;
Ahmad, Zeshan
; …
- In:
The TQM journal : the international review of …
36
(
2024
)
2
,
pp. 431-459
Persistent link: https://www.econbiz.de/10014513343
Saved in:
4
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
Saved in:
5
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
6
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
7
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
8
Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan
;
Ramanan, Deepak V.
;
Jayapal, …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
Saved in:
9
The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service
Selim Ahmed
;
Al Asheq, Ahmed
;
Ahmed, Ezaz
;
Chowdhury, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 519-539
Persistent link: https://www.econbiz.de/10014321246
Saved in:
10
The effect of brand experiences and relational benefits on loyalty in the fast-food restaurants
Dandis, Ala' Omar
;
Wallace-Williams, Donna Marie
;
Ni, …
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 2028-2051
Persistent link: https://www.econbiz.de/10014380895
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