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subject:"Consumer behaviour"
~language:"eng"
~person:"Keiningham, Timothy"
~person:"Klaus, Philipp"
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Consumer behaviour
Customer satisfaction
32
Kundenzufriedenheit
32
Beziehungsmarketing
21
Relationship marketing
21
Konsumentenverhalten
20
Dienstleistungsqualität
11
Service quality
11
Customer experience
9
Satisfaction
4
Share of wallet
4
USA
4
United States
4
customer satisfaction
4
Customer experience management
3
Loyalty
3
Marketing management
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Marketingmanagement
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customer experience
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customer experience management
3
Customer experience quality
2
Customer service
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Dienstleistung
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EXQ
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Event marketing
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Event-Marketing
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Keiningham, Timothy
Klaus, Philipp
Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Mittal, Vikas
12
Söderlund, Magnus
12
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11
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11
Wu, Luorong
11
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10
Quach, Sara
10
Rather, Raouf Ahmad
10
Ahn, Jiseon
9
Amin, Muslim
9
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Chua, Bee-Lia
9
Frank, Björn
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Kim, Jinkyung Jenny
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Kim, Woo Gon
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Liu, Chih-Hsing
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Muskat, Birgit
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Qu, Hailin
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Sreejesh, S.
9
Verhoef, Peter C.
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Xu, Xun
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Yu, Jongsik
9
Ali, Faizan
8
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The journal of services marketing
5
Journal of service management
4
Journal of retailing and consumer services
3
International journal of market research
2
Journal of business research : JBR
1
Journal of marketing
1
Journal of marketing research : JMR
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Journal of service research
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Journal of service research : JSR
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The international journal of bank marketing : IJBM
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ECONIS (ZBW)
20
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1
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
2
There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
3
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
4
The dawn of traditional CX metrics? : examining satisfaction, EXQ, and WAR
Imhof, Gustavo
;
Klaus, Philipp
- In:
International journal of market research
62
(
2020
)
6
,
pp. 673-688
Persistent link: https://www.econbiz.de/10012308994
Saved in:
5
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
6
Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
7
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
8
Customer experience, not brands will be on the iron throne
Klaus, Philipp
- In:
International journal of market research
62
(
2020
)
1
,
pp. 6-8
Persistent link: https://www.econbiz.de/10012173316
Saved in:
9
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
10
The practitioners' path to customer loyalty : memorable experiences or frictionless experiences?
Williams, Luke
;
Buoye, Alexander
;
Keiningham, Timothy
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305912
Saved in:
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