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subject:"Consumer behaviour"
~person:"Casidy, Riza"
~subject:"Arbeitszufriedenheit"
~subject:"Service quality"
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Consumer behaviour
Arbeitszufriedenheit
Service quality
Customer satisfaction
11
Kundenzufriedenheit
11
Beziehungsmarketing
9
Relationship marketing
9
Dienstleistungsqualität
7
Konsumentenverhalten
6
Beschwerdemanagement
4
Brand management
4
Complaint management
4
Higher education institution
4
Hochschule
4
Markenführung
4
Customer service
3
Kundenservice
3
Viral marketing
3
Virales Marketing
3
Advertising
2
Loyalty
2
Marketing management
2
Marketingmanagement
2
Nonprofit marketing
2
Nonprofit-Marketing
2
Satisfaction
2
Service failure
2
Service recovery
2
Structural equation model
2
Structural equation modelling
2
Strukturgleichungsmodell
2
Students
2
Studierende
2
WOM
2
Werbung
2
forgiveness
2
interactional justice
2
satisfaction
2
service failure
2
B-to-B-Marketing
1
B2B
1
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11
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11
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English
11
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Casidy, Riza
Han, Heesup
63
Mattila, Anna S.
33
Usman, Osly
27
Wong, IpKin Anthony
26
Prentice, Catherine
25
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
20
Söderlund, Magnus
19
Mittal, Vikas
18
Prayag, Girish
18
Sharma, Piyush
18
Bilgihan, Anil
17
Jang, Soocheong
17
Svensson, Göran
17
Balaji, M. S.
16
Evanschitzky, Heiner
16
Shahin, Arash
16
Aksoy, Lerzan
15
Gustafsson, Anders
15
Barnes, Donald C.
14
Gil Saura, Irene
14
Loureiro, Sandra Maria Correia
14
McColl-Kennedy, Janet R.
14
Ryu, Kisang
14
Van Vaerenbergh, Yves
14
Amin, Muslim
13
Klaus, Philipp
13
Lee, Choong-Ki
13
Park, Jungkun
13
Su, LuJun
13
Verhoef, Peter C.
13
Bang, Nguyen
12
Guchait, Priyanko
12
Hsu, Maxwell K.
12
Huber, Frank
12
Lee, Jin-soo
12
Wu, Luorong
12
Yi, Youjae
12
Ali, Faizan
11
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Journal of retailing and consumer services
2
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal
1
European journal of marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of nonprofit & public sector marketing
1
Journal of service research : JSR
1
Journal of service theory and practice
1
Services marketing quarterly
1
The journal of brand management : an international journal
1
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ECONIS (ZBW)
11
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1
Factors influencing consumer forgiveness : a systematic literature review and directions for future research
Kim, Yungchul
;
Ho, Ting Hin
;
Tan, Lay Peng
;
Casidy, Riza
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 601-628
Persistent link: https://www.econbiz.de/10014339764
Saved in:
2
Customer brand engagement and co-production : an examination of key boundary conditions in the sharing economy
Casidy, Riza
;
Leckie, Civilai
;
Nyadzayo, Munyaradzi
; …
- In:
European journal of marketing
56
(
2022
)
10
,
pp. 2594-2621
Persistent link: https://www.econbiz.de/10013457378
Saved in:
3
Drivers and outcomes of relationship quality with professional service firms : an SME owner-manager perspective
Casidy, Riza
;
Nyadzayo, Munyaradzi
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 27-42
Persistent link: https://www.econbiz.de/10012026090
Saved in:
4
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
5
Deck the halls with boughs of holly to soften evaluations of service failure
Newton, Joshua D.
;
Wong, Jimmy
;
Casidy, Riza
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 389-404
Persistent link: https://www.econbiz.de/10011951796
Saved in:
6
A risk worth taking : perceived risk as moderator of satisfaction, loyalty, and willingness-to-pay premium price
Casidy, Riza
;
Wymer, Walter
- In:
Journal of retailing and consumer services
32
(
2016
),
pp. 189-197
Persistent link: https://www.econbiz.de/10011556648
Saved in:
7
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
Saved in:
8
The impact of brand strength on satisfaction, loxaltry and WOM : an empirical examination in the higher education sector
Casidy, Riza
;
Wymer, Walter
- In:
The journal of brand management : an international journal
22
(
2015
)
2
,
pp. 117-135
Persistent link: https://www.econbiz.de/10011288584
Saved in:
9
The role of perceived market orientation in the higher education sector
Casidy, Riza
- In:
Australasian marketing journal
22
(
2014
)
2
,
pp. 155-163
Persistent link: https://www.econbiz.de/10010400503
Saved in:
10
Linking brand orientation with service quality, satisfaction, and positive word-of-mouth : evidence from the higher education sector
Casidy, Riza
- In:
Journal of nonprofit & public sector marketing
26
(
2014
)
2
,
pp. 142-161
Persistent link: https://www.econbiz.de/10010382656
Saved in:
1
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