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subject:"Customer service"
~isPartOf:"European journal of marketing"
~subject:"Business-to-business marketing"
~subject:"Selling"
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Customer service
Business-to-business marketing
Selling
Salespeople
10
Verkaufspersonal
10
Verkauf
9
Beziehungsmarketing
3
Relationship marketing
3
B-to-B-Marketing
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2
Itani, Omar S.
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Plangger, Kirk
2
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1
Bonetti, Francesca
1
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Price, Bradley
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Rangarajan, Deva
1
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1
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1
Shin, Yuhyung
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1
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European journal of marketing
Industrial marketing management : the international journal for industrial and high-tech firms
93
The journal of personal selling & sales management : JPSSM
67
Journal of business research : JBR
54
Journal of personal selling & sales management
47
The journal of business & industrial marketing
45
Journal of the Academy of Marketing Science
24
Journal of marketing
20
Journal of business-to-business marketing
18
Journal of marketing education : JME
17
Journal of retailing and consumer services
14
SpringerLink / Bücher
12
Journal of retailing
9
Journal of business ethics : JOBE
8
Journal of service research
8
European journal of marketing : EJM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of service research : JSR
7
Asia Pacific journal of marketing and logistics
6
Handbook of business-to-business marketing
6
International journal of hospitality management
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
The service industries journal
6
Vision : the journal of business perspective
6
Business horizons
5
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of marketing research : JMR
5
Marketing letters : a journal of research in marketing
5
The Oxford handbook of strategic sales and sales management
5
Bringing technology to market: trends, cases, solutions
4
International journal of retail & distribution management
4
Management science : journal of the Institute for Operations Research and the Management Sciences
4
Market : review for marketing theory and practice
4
Psychology & marketing
4
Quantitative marketing and economics : QME
4
Springer eBook Collection / Business and Economics
4
Gabler Edition Wissenschaft
3
Harvard business review : HBR
3
Harvard-Business-Manager : das Wissen der Besten
3
International journal of contemporary hospitality management
3
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ECONIS (ZBW)
10
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Date (oldest first)
1
When and how information and communication technology orientation affects salespeople's role stress : the interplay of salesperson characteristics and environmental complexity
Kramer, Victoria
;
Krafft, Manfred
- In:
European journal of marketing
57
(
2023
)
3
,
pp. 659-682
Persistent link: https://www.econbiz.de/10014225994
Saved in:
2
Do salespeople's online profile pictures predict the number of online reviews? : effect of a babyface
Yim, Alexis
;
Price, Bradley
;
Agnihotri, Raj
;
Cui, Annie Peng
- In:
European journal of marketing
57
(
2023
)
7
,
pp. 1886-1911
Persistent link: https://www.econbiz.de/10014342177
Saved in:
3
How and when does top management interaction with customers impact customer satisfaction?
Ifie, Kemefasu
- In:
European journal of marketing
57
(
2023
)
5
,
pp. 1380-1406
Persistent link: https://www.econbiz.de/10014252295
Saved in:
4
The impact of business-to-business salespeople's social media use on value co-creation and cross/up-selling : the role of social capital
Itani, Omar S.
;
Badrinarayanan, Vishag
;
Rangarajan, Deva
- In:
European journal of marketing
57
(
2023
)
3
,
pp. 683-717
Persistent link: https://www.econbiz.de/10014225997
Saved in:
5
Charting value creation strategies B2B salespeople use throughout the sales process : learning from social media influencers
Cheng, Zixuan Mia
;
Plangger, Kirk
;
Cai, Feng
;
Campbell, …
- In:
European journal of marketing
57
(
2023
)
3
,
pp. 718-744
Persistent link: https://www.econbiz.de/10014226003
Saved in:
6
Sales manager encouragement behavior in value-centered business models
Hoffmann, Clara
;
Alavi, Sascha
;
Schmitz, Christian
- In:
European journal of marketing
57
(
2023
)
3
,
pp. 771-793
Persistent link: https://www.econbiz.de/10014226011
Saved in:
7
Engaging the sales force in digital solution selling : how sales control systems resolve agency problems to create and capture superior value
Tienken, Christoph
;
Classen, Moritz
;
Friedli, Thomas
- In:
European journal of marketing
57
(
2023
)
3
,
pp. 794-833
Persistent link: https://www.econbiz.de/10014226013
Saved in:
8
When and how sales manager feedback contributes to sales performance : the role of emotional labor and cross-selling
Shin, Yuhyung
;
Hur, Won-Moo
;
Moon, Tae Won
- In:
European journal of marketing
57
(
2023
)
2
,
pp. 599-625
Persistent link: https://www.econbiz.de/10013502597
Saved in:
9
Salesperson moral identity and value co-creation
Itani, Omar S.
;
Chonko, Lawrence B.
;
Agnihotri, Raj
- In:
European journal of marketing
56
(
2022
)
2
,
pp. 500-531
Persistent link: https://www.econbiz.de/10013173438
Saved in:
10
Creating discursive channels : generating and disseminating impactful research insights into the strategic sales enablement of retail technology
Montecchi, Matteo
;
Bonetti, Francesca
;
Plangger, Kirk
; …
- In:
European journal of marketing
56
(
2022
)
9
,
pp. 2515-2532
Persistent link: https://www.econbiz.de/10013457367
Saved in:
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