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subject:"Customer service"
~subject:"Lebensmitteleinzelhandel"
~subject:"Self-service technology"
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Customer service
Lebensmitteleinzelhandel
Self-service technology
Selbstbedienung
551
Self-service
475
Consumer behaviour
239
Konsumentenverhalten
239
Kundenzufriedenheit
128
Customer satisfaction
126
Dienstleistungsqualität
118
Service quality
117
Innovation adoption
87
Innovationsakzeptanz
87
Einzelhandel
76
Deutschland
63
Retail trade
63
Beziehungsmarketing
56
Relationship marketing
55
Germany
48
Technischer Fortschritt
40
Technological change
40
USA
38
Electronic Banking
37
Electronic banking
36
United States
31
self-service technology
30
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Handel
28
Theorie
25
Theory
25
Customer integration
24
Food retailing
24
Innovation diffusion
24
Innovationsdiffusion
24
Kundenintegration
24
Kundenservice
24
Electronic Commerce
23
Dienstleistungssektor
21
E-commerce
21
Service industry
21
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Hung, Kam
3
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3
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2
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2
Kaushik, Arun Kumar
2
Lee, Hyun-Joo
2
Malhotra, Neeru
2
Mukherjee, Avinandan
2
Nembach-Langer, Lydia
2
Rahman, Zillur
2
Schulze, Birgit
2
Shamdasani, Prem
2
Spiller, Achim
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Stampfl, Nora S.
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Vakulenko, Yulia
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Agrawal, Amit Kumar
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Chen, Ching-fu
1
Chen, Jengchung V.
1
Chen, Nuoya
1
Cherriman, L. A.
1
Choi, H. S. Chris
1
Choi, Jung Kyu
1
Cobanoglu, Cihan
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The journal of services marketing
7
Journal of service management
5
Services marketing quarterly
5
International journal of hospitality management
4
Journal of retailing and consumer services
4
International journal of contemporary hospitality management
3
Journal of business research : JBR
3
Journal of travel and tourism marketing
3
Technological forecasting & social change : an international journal
3
History of retailing and consumption
2
International journal of quality and service sciences
2
Journal of hospitality marketing & management
2
Journal of marketing
2
Journal of strategic marketing
2
The international review of retail, distribution and consumer research
2
2007 Business & Economics Society International Conference ; Vol. 2
1
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
1
Agrar- und Ernährungswirtschaft im Umbruch : 47. Jahrestagung der Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues e. V. vom 26.-28. September 2007
1
Berichte aus der Wirtschaftsinformatik
1
Co-operative college papers
1
Discussion paper / Department of Business and Management Science
1
Discussion papers / University of Reading, Department of Economics
1
Electronic retailing
1
Enterprise & society : the international journal of business history
1
Enterprise information systems
1
Europäische Hochschulschriften / 5
1
Harvard Business School General Management Unit Working Paper
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information technology & tourism
1
International journal of consumer studies
1
International journal of retail & distribution management
1
International journal of retail and distribution management
1
International journal of sports marketing & sponsorship
1
Journal of air transport management
1
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
1
Journal of innovation & knowledge : JIK
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing analytics : JMA
1
Journal of marketing channels : ... distribution systems, strategy, and management
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ECONIS (ZBW)
89
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1
Understanding the implementation of retail self-service check-out technologies using necessary condition analysis
Duarte, Paulo
;
Silva, Susana C.
;
Linardi, Marcelo Augusto
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 140-163
Persistent link: https://www.econbiz.de/10013552651
Saved in:
2
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
3
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
4
Self-service technology in casual dining restaurants
Nilsson, Elin
;
Pers, Johannes
;
Grubbström, Linn
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 57-73
Persistent link: https://www.econbiz.de/10012607283
Saved in:
5
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
6
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
7
The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan
;
Quynh Huong Nguyen
;
Phuong Thao Tran
; …
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
Saved in:
8
Consumers' paradoxical motives of co-creation : from self-service technology to crowd-sourcing platform
Wang, Xueqin
;
Wong, Yiik Diew
;
Liu, Feng
;
Yuen, Kum Fai
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014468826
Saved in:
9
Designing gamified interactions with self-service technology at restaurants
Lee, Wangoo
;
Lu, Lu
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325583
Saved in:
10
Self-checkout behaviours at supermarkets : does the technological acceptance model (TAM) predict smart grocery shopping adoption?
Thomas-Francois, Kimberly
;
Somogyi, Simon
- In:
The international review of retail, distribution and …
33
(
2023
)
1
,
pp. 44-66
Persistent link: https://www.econbiz.de/10014226378
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