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subject:"Dienstleistungsqualität"
~accessRights:"restricted"
~person:"Han, Heesup"
~subject:"Luftverkehrspolitik"
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Dienstleistungsqualität
Luftverkehrspolitik
Airline
12
Fluggesellschaft
12
Consumer behaviour
9
Konsumentenverhalten
9
Air transport
8
Luftverkehr
8
Beziehungsmarketing
6
Customer satisfaction
6
Kundenzufriedenheit
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Relationship marketing
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Air passenger transport
5
Passagierluftverkehr
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Service quality
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Brand image
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Elektrizitätswirtschaft
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passenger loyalty
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Air travel
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Air travelers
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Airline and hotel
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Airline business
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Airline customers
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Airline food and beverage performance
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Arbeitsleistung
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Han, Heesup
Messner, Wolfgang
5
Bakır, Mahmut
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Golmohammadi, Davood
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Park, Eunil
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Ho, Chien-Wei
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Inan, Hilal
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Kim, Wansoo
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Korfiatis, Nikolaos
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Lederman, Mara
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Lee, Jin-soo
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Journal of travel and tourism marketing
4
International journal of hospitality management
1
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ECONIS (ZBW)
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1
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
2
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
3
Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 380-395
Persistent link: https://www.econbiz.de/10012289340
Saved in:
4
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
5
Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 91-100
Persistent link: https://www.econbiz.de/10012058616
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