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subject:"Dienstleistungsqualität"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Journal of customer behaviour"
~subject:"Konsumentenverhalten"
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Dienstleistungsqualität
Konsumentenverhalten
Customer value
10
Kundenwert
10
Consumer behaviour
7
Beziehungsmarketing
4
Relationship marketing
4
Service quality
4
B-to-B-Marketing
2
Business-to-business marketing
2
Customer satisfaction
2
Großbritannien
2
Kundenzufriedenheit
2
Salespeople
2
United Kingdom
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Verkaufspersonal
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2007
1
Artificial intelligence
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Arzneimittel
1
Betriebliche Wertschöpfung
1
Big Data
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Big data
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Business start-up
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Capital goods
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Case study
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Commitment
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Consumer attitudes
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Customer behaviour
1
Customer integration
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Customer service
1
Customer service experience
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Data Mining
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Data mining
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Deutschland
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Distance selling
1
Distanzhandel
1
Emotion
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Germany
1
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Aghdaie, Fathollah Amiri
1
Caemmerer, Barbara
1
Ervasti, Mari
1
Helkkula, Anu
1
Hennigs, Nadine
1
Kassubek, Martin
1
Kelleher, Carol
1
Kuhnle, Jennifer C.
1
Mousavi, Mohsen
1
Mulki, Jay P.
1
Pankalla, Lars
1
Rajagopal
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Rajagopal, Ananya
1
Seegebarth, Barbara
1
Vieira, Valter Afonso
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Wiedmann, Klaus-Peter
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International journal of productivity and quality management : IJPQM
Journal of customer behaviour
Journal of retailing and consumer services
38
Journal of business research : JBR
36
International journal of hospitality management
20
Industrial marketing management : the international journal for industrial and high-tech firms
14
The service industries journal
14
The journal of product & brand management
10
Journal of service management
9
Journal of service research : JSR
9
International journal of contemporary hospitality management
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Cogent business & management
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Service business
7
The journal of services marketing
7
Journal of hospitality and tourism insights
6
Journal of marketing research : JMR
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Technological forecasting & social change : an international journal
6
Tourism management : research, policies, practice
6
Asia Pacific journal of marketing and logistics
5
Business horizons
5
European journal of marketing : EJM
5
International journal of services and operations management
5
Journal of marketing
5
Journal of marketing analytics : JMA
5
Journal of service theory and practice : JSTP
5
Journal of strategic marketing
5
Journal of the Academy of Marketing Science
5
Journal of travel and tourism marketing
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
Marketing theory
5
The TQM journal : the international review of organizational improvement
5
The journal of brand management : an international journal
5
Australasian marketing journal
4
Gabler Edition Wissenschaft
4
Handbook of research on customer equity in marketing
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of consumer studies
4
International journal of electronic commerce : IJEC
4
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ECONIS (ZBW)
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1
Convergence of quality and productivity in start-up enterprises : analysis of divergent value perspectives
Rajagopal
;
Rajagopal, Ananya
- In:
International journal of productivity and quality …
40
(
2023
)
1
,
pp. 55-79
Persistent link: https://www.econbiz.de/10014364199
Saved in:
2
Identifying customer perceived value components and their impact on customer satisfaction using big data analytics
Aghdaie, Fathollah Amiri
;
Mousavi, Mohsen
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 344-360
Persistent link: https://www.econbiz.de/10013448954
Saved in:
3
Understanding and predicting customer behaviour : framework of value dimensions in mobile services
Ervasti, Mari
- In:
Journal of customer behaviour
12
(
2013
)
2/3
,
pp. 135-158
Persistent link: https://www.econbiz.de/10010233764
Saved in:
4
Antecedents and consequences of perceived value : a meta-analytical perspective
Vieira, Valter Afonso
- In:
Journal of customer behaviour
12
(
2013
)
2/3
,
pp. 111-133
Persistent link: https://www.econbiz.de/10010233769
Saved in:
5
The two minds of the buyer : the difference in expectations and perceptions towards sales personnel in turbulent market contexts
Kuhnle, Jennifer C.
;
Caemmerer, Barbara
;
Mulki, Jay P.
- In:
Journal of customer behaviour
11
(
2012
)
2
,
pp. 167-179
Persistent link: https://www.econbiz.de/10009664024
Saved in:
6
Circularity of customer service experience and customer perceived value
Helkkula, Anu
;
Kelleher, Carol
- In:
Journal of customer behaviour
9
(
2010
)
1
,
pp. 37-53
Persistent link: https://www.econbiz.de/10003965734
Saved in:
7
Online distribution of pharmaceuticals: investigating relations of consumers' value perception, online shopping attitudes and behaviour in an e-pharmacy context
Wiedmann, Klaus-Peter
;
Hennigs, Nadine
;
Pankalla, Lars
; …
- In:
Journal of customer behaviour
9
(
2010
)
2
,
pp. 175-199
Persistent link: https://www.econbiz.de/10003989259
Saved in:
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