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subject:"Dienstleistungsqualität"
~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of customer behaviour"
~isPartOf:"The journal of services marketing"
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Search: subject_exact:"Kundenwertanalyse"
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Dienstleistungsqualität
Customer value
29
Kundenwert
29
Beziehungsmarketing
21
Relationship marketing
21
Betriebliche Wertschöpfung
12
Value creation
12
Customer satisfaction
11
Kundenzufriedenheit
11
Service quality
11
Consumer behaviour
10
Konsumentenverhalten
10
Customer integration
9
Kundenintegration
9
Dienstleistung
5
Services
5
Customer service
4
Kundenservice
4
Value co-creation
4
Co-creation
3
Dienstleistungssektor
3
Perceived value
3
Qualitative Methode
3
Qualitative method
3
Service industry
3
Service-Dominant Logic
3
Service-dominant logic
3
Vulnerability
3
Airline
2
B-to-B-Marketing
2
Business-to-business marketing
2
Customer participation
2
Dienstleistungsmanagement
2
Fluggesellschaft
2
Großbritannien
2
Online retailing
2
Online-Handel
2
Qualitative research
2
Salespeople
2
Satisfaction
2
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Article
11
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11
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English
11
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Al Nasser, Amjad
1
Arteaga-Moreno, Francisco
1
Chen, Chun-der
1
Chou, Chien-Chang
1
Cronin, J. J.
1
Del Chiappa, Giacomo
1
Ding, Ji-Feng
1
Ervasti, Mari
1
Gallarza, Martina G.
1
Gil-Saura, Irena
1
Guo, Lin
1
Hau Nguyen Le
1
Helkkula, Anu
1
Hollebeek, Linda D.
1
Hussain, Rahim
1
Hussain, Yomna K.
1
Kelleher, Carol
1
Klaus, Philipp
1
Ku, Edward C. S.
1
Kuppelwieser, Volker
1
Lin, Chien-Pang
1
Manthiou, Aikaterini
1
Nguyen, Dung Tien
1
Rowley, Edward
1
Shyu, Wen-Hwa
1
Tang, Chuanyi
1
Thuy Ngoc Pham
1
Ting, Chung-Te
1
Tingg, Pi-Hui
1
Tram-Anh Ngoc Pham
1
Wittmer, Andreas
1
Wu, Su-Sin
1
Xu, Hangjun
1
Yeh, Chun-Tsen
1
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Journal of air transport management
Journal of customer behaviour
The journal of services marketing
International journal of hospitality management
13
The service industries journal
12
Journal of retailing and consumer services
11
Journal of business research : JBR
8
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Journal of service research : JSR
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of service management
5
The TQM journal : the international review of organizational improvement
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of service theory and practice : JSTP
4
Service business
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services, economics and management
3
Journal of strategic marketing
3
Management decision : MD
3
Australasian marketing journal
2
Cogent business & management
2
Faculty & research / Insead : working paper series
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
International journal of retail & distribution management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of retailing
2
Journal of travel and tourism marketing
2
Marketing theory
2
The international journal of bank marketing : IJBM
2
Tourism management : research, policies, practice
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Acta Universitatis Danubius / Oeconomica
1
Acta Wexionensia
1
American economic journal : a journal of the American Economic Association
1
Asia Pacific business review
1
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ECONIS (ZBW)
11
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date (oldest first)
1
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
2
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
3
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
4
Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng
;
Shyu, Wen-Hwa
;
Yeh, Chun-Tsen
;
Tingg, Pi-Hui
- In:
Journal of air transport management
55
(
2016
),
pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
Saved in:
5
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
6
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
7
Service quality and customer satisfaction of a UAE-based airline : an empirical investigation
Hussain, Rahim
;
Al Nasser, Amjad
;
Hussain, Yomna K.
- In:
Journal of air transport management
42
(
2015
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010481732
Saved in:
8
Customer value of purchasable supplementary services : the case of a European full network carrier's economy class
Wittmer, Andreas
;
Rowley, Edward
- In:
Journal of air transport management
34
(
2014
),
pp. 17-23
Persistent link: https://www.econbiz.de/10010244621
Saved in:
9
Understanding and predicting customer behaviour : framework of value dimensions in mobile services
Ervasti, Mari
- In:
Journal of customer behaviour
12
(
2013
)
2/3
,
pp. 135-158
Persistent link: https://www.econbiz.de/10010233764
Saved in:
10
Fitting facilities to self-service technology usage : evidence from kiosks in Taiwan airport
Ku, Edward C. S.
;
Chen, Chun-der
- In:
Journal of air transport management
32
(
2013
),
pp. 87-94
Persistent link: https://www.econbiz.de/10010127320
Saved in:
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