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subject:"Dienstleistungsqualität"
~person:"Grewal, Rajdeep"
~person:"Liou, James J. H."
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Dienstleistungsqualität
Airline
10
Fluggesellschaft
10
Service quality
7
Multi-criteria analysis
5
Multikriterielle Entscheidungsanalyse
5
Air transport
4
Luftverkehr
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1997-2005
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Airline Industry
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Corporate reputation
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Faktorenanalyse
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Firmenimage
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Fuzzy sets
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Marketing management
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Marketingmanagement
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Mass Customization
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Mass customization
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Outsourcing
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SUR
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Service Quality
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Service Reliability
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Shareholder Value
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Shareholder value
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airline industry
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cancellation rates
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Grewal, Rajdeep
Liou, James J. H.
Brueckner, Jan K.
7
Han, Heesup
7
De Jager, Johan W.
5
Fang, Hanming
5
Hyun, Sunghyup Sean
5
Messner, Wolfgang
5
Simon, Daniel H.
5
Sparks, Beverley
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Wang, Long
5
Girvin, Raquel
4
Nikbin, Davoud
4
Phillips, Gordon M.
4
Sertsios, Giorgo
4
Abbas Mardani
3
Ater, Itai
3
Bakır, Mahmut
3
Berg, Vincent A. C. van den
3
Flores-Fillol, Ricardo
3
Golmohammadi, Davood
3
Khalil Md Nor
3
Khudhair, Harith Yas
3
Kim, Wansoo
3
Korfiatis, Nikolaos
3
Lederman, Mara
3
Lin, Rong-ho
3
Lin, Zhibin
3
Loureiro, Sandra Maria Correia
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Martín, Juan Carlos
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Orlov, Eugene
3
Parast, Mahour Mellat
3
Park, Eunil
3
Prentice, Catherine
3
Prince, Jeff
3
Stamolampros, Panagiotis
3
Tansitpong, Praowpan
3
Vinod, B.
3
Wang, Ying
3
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Journal of air transport management
3
Faculty & research / Insead : working paper series
1
Journal of marketing research
1
Journal of marketing research : JMR
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
Competition and firm service reliability decisions : a study of the airline industry
Zhou, Chen
;
Albuquerque, Paulo
;
Grewal, Rajdeep
- In:
Journal of marketing research
58
(
2021
)
2
,
pp. 377-399
Persistent link: https://www.econbiz.de/10012492716
Saved in:
2
Competition and firm service reliability decisions : a study of the airline industry
Zhou, Chen
;
Albuquerque, Paulo
;
Grewal, Rajdeep
-
2016
Persistent link: https://www.econbiz.de/10011576867
Saved in:
3
An outsourcing provider decision model for the airline industry
Hsu, Chao-che
;
Liou, James J. H.
- In:
Journal of air transport management
28
(
2013
),
pp. 40-46
Persistent link: https://www.econbiz.de/10009772903
Saved in:
4
A note on "A modified VIKOR multiple-criteria decision method for improving domestic airlines service quality"
Maji, Leon
- In:
Journal of air transport management
20
(
2012
),
pp. 7-8
Persistent link: https://www.econbiz.de/10009719256
Saved in:
5
A modified VIKOR multiple-criteria decision method for improving domestic airlines service quality
Liou, James J. H.
;
Tsai, Chieh-yuan
;
Lin, Rong-ho
; …
- In:
Journal of air transport management
17
(
2011
)
2
,
pp. 57-61
Persistent link: https://www.econbiz.de/10009719458
Saved in:
6
Using a modified grey relation method for improving airline serve quality
Liou, James J. H.
;
Hsu, Chao-che
;
Yeh, Wen-chien
;
Lin, …
- In:
Tourism management : research, policies, practice
32
(
2011
)
6
,
pp. 1381-1388
Persistent link: https://www.econbiz.de/10009270632
Saved in:
7
Customer satisfaction heterogeneity and shareholder value
Grewal, Rajdeep
;
Chandrashekaran, Murali
;
Citrin, Alka V.
- In:
Journal of marketing research : JMR
47
(
2010
)
4
,
pp. 612-626
Persistent link: https://www.econbiz.de/10009234932
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