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subject:"Distribution channel"
~person:"Barann, Benjamin"
~person:"Fan, Hua"
~person:"Yen, Yung-Shen"
~type_genre:"Article in journal"
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Distribution channel
Multichannel strategy
5
Multikanalvertrieb
5
Vertriebsweg
5
Beziehungsmarketing
4
Relationship marketing
4
Channel integration
2
Consumer behaviour
2
Customer satisfaction
2
Einzelhandel
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Kundenzufriedenheit
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Omnichannel
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Channel convenience
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Customer experience incongruence
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Dienstleistungsqualität
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Barann, Benjamin
Fan, Hua
Yen, Yung-Shen
Acquila-Natale, Emiliano
2
Akturk, M. Serkan
2
Cuthbertson, Richard
2
Gallino, Santiago
2
Gao, Fei
2
Gao, Wei
2
Ketzenberg, Michael
2
Li, Wenqian
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1
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1
Alamäki, Ari
1
Anh Thi Van Nguyen
1
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1
Beck, Norbert
1
Becker, Jörg
1
Bell, David R.
1
Bertrandie, Laura
1
Binder, Jochen
1
Bondos, Ilona
1
Chan, Tommy K. H.
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Chaparro-Peláez, Julián
1
Charoensuksai, Nipawan
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Chen, Yini
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Chi, Ting
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Chong, Alain Yee Loong
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Chung, Kyunghwa
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Collin-Lachaud, Isabelle
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Cui, Shiliang
1
De La Martiniere Petroll, Martin
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Journal of retailing and consumer services
2
Journal of business research : JBR
1
Marketing intelligence & planning
1
Theoretical economics letters
1
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ECONIS (ZBW)
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1
Channel integration in grocery retailers via mobile applications
Yen, Yung-Shen
- In:
Marketing intelligence & planning
41
(
2023
)
4
,
pp. 427-441
Persistent link: https://www.econbiz.de/10014313029
Saved in:
2
Can't touch this? : conceptualizing the customer touchpoint in the context of omni-channel retailing
Barann, Benjamin
;
Hermann, Andreas
;
Heuchert, Markus
; …
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013169717
Saved in:
3
Crafting the customer experience in omnichannel contexts : the role of channel integration
Gao, Wei
;
Fan, Hua
;
Li, Wenqian
;
Wang, Huiling
- In:
Journal of business research : JBR
126
(
2021
),
pp. 12-22
Persistent link: https://www.econbiz.de/10012494220
Saved in:
4
How customer experience incongruence affects omnichannel customer retention : the moderating role of channel characteristics
Gao, Wei
;
Li, Wenqian
;
Fan, Hua
;
Jia, Xingping
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012502708
Saved in:
5
How Albert Heijn applied the Omni-channel strategy : a case study
Feddema, Daniek
;
Yen, Yung-Shen
- In:
Theoretical economics letters
9
(
2019
)
2
,
pp. 415-423
Persistent link: https://www.econbiz.de/10012005466
Saved in:
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