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subject:"Electronic Commerce"
~accessRights:"restricted"
~person:"Hjort, Klas"
~subject:"Personalization"
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Electronic Commerce
Personalization
Consumer behaviour
5
E-commerce
5
Konsumentenverhalten
5
Online retailing
5
Online-Handel
5
Beziehungsmarketing
3
Relationship marketing
3
Customer experience
2
Einzelhandel
2
Last mile delivery
2
Retail trade
2
Bekleidungsindustrie
1
Betriebliche Kreislaufwirtschaft
1
Clothing industry
1
Confidence
1
Consumer behavior
1
Consumer trust
1
Customer journey
1
Customer satisfaction
1
Customer service
1
Customer value
1
Data protection
1
Datenschutz
1
Dienstleistung
1
Fashion
1
Fashion e-commerce
1
Focus groups
1
Innovation
1
Kaufentscheidung
1
Kundenservice
1
Kundenwert
1
Kundenzufriedenheit
1
Mode
1
Online shopping
1
Parcel locker
1
Purchase decision
1
Purchase intentions
1
Retail
1
Return policy leniency
1
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5
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Hjort, Klas
Heinemann, Gerrit
29
Benbasat, Izak
8
Guo, Xiaolong
8
Xu, Xun
8
Kumar, Vikas
7
Mou, Jian
7
Yu, Yugang
7
Akram, Umair
6
Chen, Jianqing
6
Cheng, T. C. E.
6
Deges, Frank
6
Kollmann, Tobias
6
Law, Chun Hung Roberts
6
Li, Gang
6
Qiu, Liangfei
6
Tan, Yong
6
Cebollada, Javier
5
Chen, Lin
5
Cui, Geng
5
Frasquet Deltoro, Marta
5
Niu, Baozhuang
5
Olbrich, Rainer
5
Peng, Ling
5
Schultz, Carsten D.
5
Silva, Susana C.
5
Tian, Lin
5
Akter, Shahriar
4
Baier, Daniel
4
Chen, Li
4
Duarte, Paulo
4
Duch-Brown, Néstor
4
Dwivedi, Yogesh Kumar
4
Ghasemaghaei, Maryam
4
Große Holtforth, Dominik
4
Hajli, Nick
4
He, Bo
4
Hellström, Daniel
4
Holsing, Christian
4
Hu, Li
4
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Journal of business research : JBR
3
Journal of retailing and consumer services
1
The international review of retail, distribution and consumer research
1
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ECONIS (ZBW)
5
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1
Service innovation in e-commerce last mile delivery : mapping the e-customer journey
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 461-468
Persistent link: https://www.econbiz.de/10012103423
Saved in:
2
Online retail experience and customer satisfaction : the mediating role of last mile delivery
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
3
,
pp. 306-320
Persistent link: https://www.econbiz.de/10012209282
Saved in:
3
Online purchase return policy leniency and purchase decision : mediating role of consumer trust
Oghazi, Pejvak
;
Karlsson, Stefan
;
Hellström, Daniel
; …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 190-200
Persistent link: https://www.econbiz.de/10011808585
Saved in:
4
What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia
;
Hellström, Daniel
;
Hjort, Klas
- In:
Journal of business research : JBR
88
(
2018
),
pp. 421-427
Persistent link: https://www.econbiz.de/10011869863
Saved in:
5
The impact of returns policies on profitability : a fashion e-commerce case
Hjort, Klas
;
Lantz, Björn
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 4980-4985
Persistent link: https://www.econbiz.de/10011589050
Saved in:
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