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subject:"Gastgewerbe"
~isPartOf:"The journal of services marketing"
~isPartOf:"Tourism economics : the business and finance of tourism and recreation"
~subject:"Tourismusberufe"
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Gastgewerbe
Tourismusberufe
Tourism employees
13
Customer service
6
Dienstleistungsqualität
6
Kundenservice
6
Service quality
6
Customer satisfaction
5
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Chen, Kuan-Ying
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The journal of services marketing
Tourism economics : the business and finance of tourism and recreation
International journal of hospitality management
171
International journal of contemporary hospitality management
94
Tourism management : research, policies, practice
41
Journal of hospitality marketing & management
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
26
Tourism management perspectives : TMP
22
The service industries journal
10
Tourism and hospitality research : THR
10
Journal of travel and tourism marketing
9
Tourism analysis : an interdisciplinary tourism & hospitality journal
9
Tourism and hospitality research : the surrey quarterly review
9
Journal of hospitality and tourism insights
8
Lifelong learning for tourism : concepts, policy and implementation
8
Service business
6
The international journal of human resource management
6
Economic research
5
Journal of business research : JBR
5
The Cornell hospitality quarterly
5
Cogent business & management
4
European business ethics cases in context : the morality of corporate decision making
4
Journal of air transport management
4
Journal of business ethics : JOBE
4
Journal of service research : JSR
4
Report / International Labour Conference
4
Tourism review : the official journal of the AIEST
4
Administrative Sciences : open access journal
3
CEDEFOP panorama series
3
Cornell hospitality quarterly : CQ
3
Discussion paper series / IZA
3
Employee relations
3
European research studies
3
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
3
Inventi impact: service sector
3
Journal of Tourism, Heritage & Services Marketing : JTHSM
3
Journal of family business management : JFBM
3
Journal of management research
3
Journal of revenue and pricing management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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ECONIS (ZBW)
13
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1
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
2
Talking bodies : an embodied approach to service employees' work
Kuuru, Tiina-Kaisa
;
Närvänen, Elina
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 313-325
Persistent link: https://www.econbiz.de/10013407498
Saved in:
3
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
4
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
5
The relationship between immigration and tourism firms
Massidda, Carla
;
Etzo, Ivan
;
Piras, Romano
- In:
Tourism economics : the business and finance of tourism …
23
(
2017
)
8
,
pp. 1537-1552
Persistent link: https://www.econbiz.de/10011772739
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Influence of empathy on hotel guests' emotional service experience
Umasuthan, Hamsanandini
;
Park, Oun-Joung
;
Ryu, Jong-Hyun
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 618-635
Persistent link: https://www.econbiz.de/10011801636
Saved in:
8
Linkage between frontline employee service competence scale and customer perceptions of service quality
Wu, Yu-Chi
;
Tsai, Chin-Shih
;
Hsiung, Hsiao-Wen
;
Chen, …
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 224-234
Persistent link: https://www.econbiz.de/10011308998
Saved in:
9
The direct and combined effects of training on hotel performance
García, Dolores
;
Tugores, María
- In:
Tourism economics : the business and finance of tourism …
21
(
2015
)
6
,
pp. 1189-1205
Persistent link: https://www.econbiz.de/10011443626
Saved in:
10
Linkages of the hotel and restaurant industry : an international comparative analysis
Robles Teigeiro, Luis
;
Sanjuán Solís, Jesús
- In:
Tourism economics : the business and finance of tourism …
19
(
2013
)
1
,
pp. 37-62
Persistent link: https://www.econbiz.de/10009721793
Saved in:
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