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subject:"Großbritannien"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
~subject:"United States"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Großbritannien
Customer satisfaction
United States
Dienstleistungsqualität
291
Service quality
291
Kundenzufriedenheit
100
Beziehungsmarketing
74
Relationship marketing
74
Consumer behaviour
62
Konsumentenverhalten
62
Dienstleistungssektor
31
Service industry
31
Taiwan
25
Performance measurement
19
Performance-Messung
19
Customer service
17
Kundenservice
17
Spain
17
Spanien
17
Beschwerdemanagement
16
Complaint management
16
service quality
16
Hotel industry
15
Hotellerie
15
Dienstleistung
14
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
Services
14
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Quality management
12
Qualitätsmanagement
12
Betriebliche Wertschöpfung
11
Gesundheitswesen
11
Health care system
11
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49
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1
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Article
111
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2
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113
Aufsatz in Zeitschrift
113
Collection of articles of several authors
2
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2
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1
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English
113
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Kandampully, Jay
2
Malhotra, Neeru
2
Park, Sang-June
2
Rayburn, Steven W.
2
Rha, June-young
2
Ackfeldt, Anna-Lena
1
Aimin, Wang
1
Al-Fatah Karasneh, A.
1
Alkire, Linda
1
Alves, Helena
1
Amin, Muslim
1
Anderson, Sidney
1
Anosike, Uchenna Paschal
1
Apetrei, Andreea
1
Archer-Brown, Chris
1
Arici, Hasan Evrim
1
Ashill, Nicholas
1
Balboni, Bernardo
1
Barrera, Ramón Barrera
1
Barua, Zapan
1
Bergel, Maxi
1
Berthiaume, Bilitis
1
Beyers, William B.
1
Bomfim, Emerson Luiz
1
Bowen, David
1
Briggs, Elten
1
Brock, Christian
1
Brun, Isabelle
1
Bryson, John R.
1
Bueno, Eduardo Veiga
1
Butcher, Ken
1
Cabeza-García, Laura
1
Caemmerer, Barbara
1
Cameran, Mara
1
Cantor, Victor John M.
1
Carrión, Gabriel Cepeda
1
Cetin, Gurel
1
Chang, Chia-Wen
1
Chang, Chun-Ming
1
Chen, Hsi-Tien
1
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Published in...
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The service industries journal
International journal of hospitality management
228
Journal of retailing and consumer services
223
Journal of business research : JBR
143
The journal of services marketing
138
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
132
Working paper / National Bureau of Economic Research, Inc.
114
Journal of hospitality marketing & management
101
International journal of contemporary hospitality management
93
Journal of travel and tourism marketing
86
Services marketing quarterly
81
Journal of air transport management
73
Service business
63
The TQM journal : the international review of organizational improvement
63
Tourism management : research, policies, practice
62
International journal of quality and service sciences
59
International journal of services and operations management
57
Journal of service research : JSR
56
Cogent business & management
53
International journal of quality & reliability management
50
Total quality management & business excellence
50
International journal of productivity and quality management : IJPQM
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Journal of service management
47
Quality management journal : QMJ
47
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Managing service quality : MSQ ; an international journal
45
Health care management review : HCM review
41
The international journal of bank marketing : IJBM
39
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
29
Journal of the Academy of Marketing Science
28
Journal of strategic marketing
27
Health marketing quarterly
26
International journal of electronic marketing and retailing : IJEMR
26
Psychology & marketing
26
Journal of service theory and practice : JSTP
25
Industrial marketing management : the international journal for industrial and high-tech firms
24
International journal of business information systems : IJBIS
24
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
3
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
4
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
5
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
6
Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
Saved in:
7
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
8
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
9
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
10
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
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