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subject:"Health care"
~isPartOf:"Journal of business research : JBR"
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Search: subject_exact:"Dienstleistungsqualität"
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Health care
Dienstleistungsqualität
240
Service quality
240
Customer satisfaction
137
Kundenzufriedenheit
137
Consumer behaviour
111
Konsumentenverhalten
111
Beziehungsmarketing
103
Relationship marketing
103
Beschwerdemanagement
45
Complaint management
45
Customer service
35
Kundenservice
35
Dienstleistungssektor
25
Service industry
25
Service failure
23
Service recovery
20
Viral marketing
19
Virales Marketing
19
Customer integration
17
Emotion
17
Kundenintegration
17
Einzelhandel
16
Retail trade
16
Brand management
14
Markenführung
14
Online retailing
14
Online-Handel
14
Brand image
12
Firm performance
12
Markenimage
12
Product quality
12
Produktqualität
12
Satisfaction
12
Unternehmenserfolg
12
China
11
Gesundheitswesen
11
Health care system
11
Customer experience
10
Quality management
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McColl-Kennedy, Janet R.
3
Gallan, Andrew S.
2
Arthur, Jeffrey B.
1
Barakshina, Tatiana
1
Boukis, Achilleas
1
Cegarra Navarro, Juan Gabriel
1
Cepeda Carrión, Gabriel A.
1
Danaher, Tracey S.
1
Dhakate, Nikhil
1
Figueiredo, Bernardo
1
Go Jefferies, Josephine
1
Gollnhofer, Johanna Franziska
1
Ham, Sunny
1
Han, Heesup
1
Hibbert, Sally
1
Hogan, Suellen J.
1
Joshi, Rohit
1
Kim, Chulwon
1
Kim, Yunhi
1
Leal-Rodríguez, Antonio L.
1
Lemke, Fred
1
Lervik-Olsen, Line
1
Luca, Nadina
1
McLean, Graeme J.
1
Orsingher, Chiara
1
Ortgea Gutiérrez, Jaime
1
Osei-Frimpong, Kofi
1
Roy, Sanjit
1
Snyder, Hannah
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Spanjol, Jelena
1
Tian, Lin
1
Tsiotsou, Rodoula H.
1
Verma, Rohit
1
Wilson, Alan M.
1
Winklhofer, Heidi
1
Witell, Lars
1
Wu, Huamin
1
Zheng, Hong
1
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Journal of business research : JBR
Health care management review : HCM review
55
Journal of health organization and management
38
Health marketing quarterly
28
The TQM journal : the international review of organizational improvement
24
Quality management journal : QMJ
19
Journal of health economics
18
Total quality management & business excellence
17
Management science : journal of the Institute for Operations Research and the Management Sciences
16
NBER working paper series
16
International journal of hospitality management
15
Technological forecasting & social change : an international journal
15
The service industries journal
14
International journal of productivity and quality management : IJPQM
13
NBER Working Paper
13
Health care management science
12
Working paper / National Bureau of Economic Research, Inc.
12
Health economics
11
Health economics review
11
International journal of pharmaceutical and healthcare marketing : IJPHM
11
International journal of quality & reliability management
11
International journal of quality and service sciences
11
The European journal of health economics
11
Journal of service management
10
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
The European journal of health economics : HEPAC ; health economics in prevention and care
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
9
Services marketing quarterly
9
European journal of operational research : EJOR
8
International journal of health care finance and economics
8
International journal of services and operations management
8
OECD health working papers
8
Public management review
8
Working paper / World Institute for Development Economics Research
8
CHE research paper
7
Discussion paper / Centre for Economic Policy Research
7
International journal of production economics
7
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ECONIS (ZBW)
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1
Public announcements of employee recognitions from customers and customer satisfaction : longitudinal effects in the healthcare context
Arthur, Jeffrey B.
- In:
Journal of business research : JBR
157
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014229167
Saved in:
2
Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil
;
Joshi, Rohit
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
Saved in:
3
In-home service consumption : a systematic review, integrative framework and future research agenda
Tsiotsou, Rodoula H.
;
Boukis, Achilleas
- In:
Journal of business research : JBR
145
(
2022
),
pp. 49-64
Persistent link: https://www.econbiz.de/10013197878
Saved in:
4
Healthcare service enhancement with patient search
Zheng, Hong
;
Wu, Huamin
;
Tian, Lin
- In:
Journal of business research : JBR
152
(
2022
),
pp. 398-409
Persistent link: https://www.econbiz.de/10013493994
Saved in:
5
Customer coproduction in healthcare service delivery : examining the influencing effects of the social context
Osei-Frimpong, Kofi
;
McLean, Graeme J.
;
Wilson, Alan M.
; …
- In:
Journal of business research : JBR
120
(
2020
),
pp. 82-93
Persistent link: https://www.econbiz.de/10012417102
Saved in:
6
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
7
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
8
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
9
Linking unlearning with quality of health services through knowledge corridors
Ortgea Gutiérrez, Jaime
;
Cegarra Navarro, Juan Gabriel
; …
- In:
Journal of business research : JBR
68
(
2015
)
4
,
pp. 815-822
Persistent link: https://www.econbiz.de/10010504978
Saved in:
10
Medical hotels in the growing healthcare business industry : impact of international travelers' perceived outcomes
Han, Heesup
;
Kim, Yunhi
;
Kim, Chulwon
;
Ham, Sunny
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1869-1877
Persistent link: https://www.econbiz.de/10011384155
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