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subject:"Kundenzufriedenheit"
~isPartOf:"International journal of business information systems : IJBIS"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Customer satisfaction"
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Search: subject_exact:"EFQM excellence model"
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Kundenzufriedenheit
Customer satisfaction
Quality management
36
Qualitätsmanagement
36
Dienstleistungsqualität
21
Service quality
21
service quality
13
Hotel industry
7
Hotellerie
7
Software
6
Business process management
5
ERP system
5
ERP-System
5
Prozessmanagement
5
Software development
5
Softwareentwicklung
5
information quality
5
system quality
5
Product quality
4
Produktqualität
4
Website
4
customer satisfaction
4
Betriebliches Informationssystem
3
Business intelligence system
3
Cloud Computing
3
Cloud computing
3
Consumer behaviour
3
Data quality
3
Datenqualität
3
E-commerce
3
Electronic Commerce
3
India
3
Indien
3
Information system
3
Informationssystem
3
Konsumentenverhalten
3
Performance measurement
3
Performance-Messung
3
SaaS
3
Software industry
3
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14
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14
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14
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English
14
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Abdel-Razek, Refaat H.
1
Aggarwal, Himanshu
1
Al-Debei, Mutaz M.
1
Al-Lozi, Enas
1
Alnawas, Ibrahim
1
Boger, Ernest
1
Chen, Hsi-Tien
1
Chi, Christina Geng-Qing
1
Chua, Bee-Lia
1
Ghanim, Haitham G.
1
Goh, Ben
1
Grobelna, Aleksandra
1
Hemsley-Brown, Jane
1
Huffman, Lynn
1
Jai, Catherine
1
Jalal, Dima
1
Karim, Shahrim
1
Khalil, Omar
1
Kuo, Chun-Min
1
Madan, Sushila
1
Madhuri, K. Lakshmi
1
Marciszewska, Barbara
1
Mokashi, Uma Mohan
1
Ouyang, Zhe
1
Sahi, Geetanjali
1
Setiawanta, Yulita
1
Sharma, Keshav Prasad
1
Singh, Garima
1
Singh, Vinay
1
Singla, Bhim Sain
1
Suma, V.
1
Torres, Edwin N.
1
Wen, Biyan
1
Wirtz, Philip W.
1
Yu, Larry
1
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International journal of business information systems : IJBIS
Journal of hospitality marketing & management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
Quality management journal : QMJ
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of six sigma and competitive advantage : IJSSCA
7
The journal of services marketing
7
Cogent business & management
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of industrial engineering and management : JIEM
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Economic research
3
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ECONIS (ZBW)
14
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1
E-government in the perspective of college students : lessons in user satisfaction
Setiawanta, Yulita
- In:
International journal of business information systems : …
41
(
2022
)
2
,
pp. 139-156
Persistent link: https://www.econbiz.de/10013460292
Saved in:
2
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
3
Examining the key dimensions of customer experience quality in the hotel industry
Alnawas, Ibrahim
;
Hemsley-Brown, Jane
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 833-861
Persistent link: https://www.econbiz.de/10012176720
Saved in:
4
Citizen centric assessment framework for e-governance services quality
Singh, Vinay
;
Singh, Garima
- In:
International journal of business information systems : …
27
(
2018
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011849238
Saved in:
5
A triangular perception of scope creep influencing the project success
Madhuri, K. Lakshmi
;
Suma, V.
;
Mokashi, Uma Mohan
- In:
International journal of business information systems : …
27
(
2018
)
1
,
pp. 69-85
Persistent link: https://www.econbiz.de/10011849245
Saved in:
6
Evaluation of Indian universities' websites in terms of information quality : differences in the perspectives of end users segments based on their socio-demographic characteristics
Singla, Bhim Sain
;
Aggarwal, Himanshu
- In:
International journal of business information systems : …
27
(
2018
)
2
,
pp. 135-176
Persistent link: https://www.econbiz.de/10011849274
Saved in:
7
Cruise passengers' perception of key quality attributes of cruise lines in North America
Chua, Bee-Lia
;
Goh, Ben
;
Huffman, Lynn
;
Jai, Catherine
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 346-371
Persistent link: https://www.econbiz.de/10011499234
Saved in:
8
Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods
Kuo, Chun-Min
;
Chen, Hsi-Tien
;
Boger, Ernest
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 748-770
Persistent link: https://www.econbiz.de/10011578957
Saved in:
9
Determinants of the information systems effectiveness at the Ministry of Communications : Kuwait
Khalil, Omar
;
Ghanim, Haitham G.
;
Abdel-Razek, Refaat H.
- In:
International journal of business information systems : …
23
(
2016
)
4
,
pp. 406-431
Persistent link: https://www.econbiz.de/10011637537
Saved in:
10
STEP model approach for linking website usability dimensions and website success measures in B2C e-commerce setting
Sahi, Geetanjali
;
Madan, Sushila
- In:
International journal of business information systems : …
20
(
2015
)
2
,
pp. 219-237
Persistent link: https://www.econbiz.de/10011518881
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