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subject:"Kundenzufriedenheit"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Customer satisfaction"
~subject:"Krankenhaus"
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Search: subject_exact:"EFQM excellence model"
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Kundenzufriedenheit
Customer satisfaction
Krankenhaus
Dienstleistungsqualität
8
Quality management
8
Qualitätsmanagement
8
Service quality
8
Hotel industry
7
Hotellerie
7
customer satisfaction
3
service quality
3
E-commerce
2
Electronic Commerce
2
Product quality
2
Produktqualität
2
Beziehungsmarketing
1
Bibliometrics
1
Bibliometrie
1
Confidence
1
Consumer behaviour
1
Cruise
1
Employee retention
1
Experience quality
1
Hard quality
1
Holiday behaviour
1
Hospital
1
Konsumentenverhalten
1
Kreuzfahrt
1
Measurement
1
Messung
1
Mitarbeiterbindung
1
Online retailing
1
Online-Handel
1
Performance measurement
1
Performance-Messung
1
Poland
1
Polen
1
Relationship marketing
1
SERVQUAL critique
1
Taiwan
1
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English
7
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Alnawas, Ibrahim
1
Boger, Ernest
1
Chen, Hsi-Tien
1
Chi, Christina Geng-Qing
1
Chua, Bee-Lia
1
Goh, Ben
1
Grobelna, Aleksandra
1
Hemsley-Brown, Jane
1
Huffman, Lynn
1
Jai, Catherine
1
Karim, Shahrim
1
Kuo, Chun-Min
1
Marciszewska, Barbara
1
Ouyang, Zhe
1
Sharma, Keshav Prasad
1
Torres, Edwin N.
1
Wen, Biyan
1
Wirtz, Philip W.
1
Yu, Larry
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Journal of hospitality marketing & management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
69
International journal of productivity and quality management : IJPQM
57
The TQM journal : the international review of organizational improvement
48
Quality management journal : QMJ
31
Health care management review : HCM review
26
Total quality management & business excellence
26
Journal of health organization and management
25
International journal of quality & reliability management
23
International journal of services and operations management
20
International journal of six sigma and competitive advantage : IJSSCA
18
International journal of quality and service sciences
15
International journal of contemporary hospitality management
14
International journal of hospitality management
14
The service industries journal
11
Business process management journal
10
Journal of air transport management
10
Journal of retailing and consumer services
10
International journal of production research
9
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
Journal of industrial engineering and management : JIEM
8
Amfiteatru economic : an economic and business research periodical
7
International journal of business information systems : IJBIS
7
International journal of services and operations management : IJSOM
7
Journal of operations management
7
Krankenhausmanagement : Strategien, Konzepte, Methoden
7
Service business
7
The journal of services marketing
7
Benchmarking : an international journal
6
Cogent business & management
6
International journal of production economics
6
Risikomanagement : Kosten-/Nutzen-basierte Entscheidungen im Krankenhaus
6
Benchmarking : an international journal ; BIJ
5
Gesundheitsökonomie & Qualitätsmanagement : Klinik und Praxis, Wirtschaft und Politik ; offizielles Organ des Bundesverbandes Managed Care e.V. ; offizielles Organ der Deutschen Gesellschaft für Gesundheitsökonomie e.V.
5
Health care management science
5
International journal of business excellence
5
International journal of services technology and management
5
Journal of strategic marketing
5
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ECONIS (ZBW)
7
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1
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
2
Examining the key dimensions of customer experience quality in the hotel industry
Alnawas, Ibrahim
;
Hemsley-Brown, Jane
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 833-861
Persistent link: https://www.econbiz.de/10012176720
Saved in:
3
Cruise passengers' perception of key quality attributes of cruise lines in North America
Chua, Bee-Lia
;
Goh, Ben
;
Huffman, Lynn
;
Jai, Catherine
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 346-371
Persistent link: https://www.econbiz.de/10011499234
Saved in:
4
Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods
Kuo, Chun-Min
;
Chen, Hsi-Tien
;
Boger, Ernest
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 748-770
Persistent link: https://www.econbiz.de/10011578957
Saved in:
5
Measuring hotel guest satisfaction by using an online quality management system
Sharma, Keshav Prasad
;
Wirtz, Philip W.
;
Yu, Larry
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 445-463
Persistent link: https://www.econbiz.de/10010396149
Saved in:
6
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
7
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
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