Deconstructing service quality and customer satisfaction : challenges and directions for future research
Edwin N. Torres
| Year of publication: |
2014
|
|---|---|
| Authors: | Torres, Edwin N. |
| Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 23.2014, 5/6, p. 652-677
|
| Subject: | service quality | customer satisfaction | hospitality | hotels | SERVQUAL critique | conceptual article | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Krankenhaus | Hospital |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010402053