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subject:"Kundenzufriedenheit"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"The TQM journal : the international review of organizational improvement"
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Kundenzufriedenheit
Quality management
422
Qualitätsmanagement
422
Dienstleistungsqualität
67
Service quality
67
Total quality management
54
Lean Management
48
Lean management
48
Industrie
47
Manufacturing industries
47
Standardisierung
47
Standardization
47
Product quality
40
Produktqualität
39
Erfolgsfaktor
37
Firm performance
37
Success factor
37
Unternehmenserfolg
37
Customer satisfaction
36
India
30
Indien
30
Lean Production
30
Lean production
30
Business process management
28
Health care
28
Prozessmanagement
28
Gesundheitswesen
26
Health care system
26
Organisatorischer Wandel
26
Organizational change
26
Gesundheitsversorgung
25
Performance measurement
25
Performance-Messung
25
Employee suggestion system
22
Environmental management
22
Umweltmanagement
22
Vorschlagswesen
22
Continuous improvement
21
Higher education institution
20
Hochschule
20
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18
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Article
36
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36
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36
Conference paper
2
Konferenzbeitrag
2
Case study
1
Fallstudie
1
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English
36
Author
All
Datta, Rabindranath
2
Gupta, Sumana
2
Agrawal, Gaurav
1
Ahmad Jusoh
1
Ahmad, Zeshan
1
Ajmal, Mian M.
1
Albadry, Omaima Munawar
1
Alhamzah F. Abbas
1
Alsharif, Ahmed H.
1
Antony, Jiju
1
Aziz, Rasha Abd El
1
Banuro, Francis Yaw
1
Banuro, Joseph Kwaku
1
Boly, Vincent
1
Bonfanti, Angelo
1
Boon-Cheong Chew
1
Bouranta, Nancy
1
Chang, Pi-Yun
1
Chen, Hsiang Ru
1
Cheng, Bor-wen
1
Cheruiyot, Thomas K.
1
Chowdhury, Mohammad A.
1
Conti, Tito
1
Cronemyr, Peter
1
Cudney, Elizabeth A.
1
Debnath, Roma Mitra
1
Douglas, Jacqueline
1
Erto, Pasquale
1
Furterer, Sandra L.
1
Gadenne, David
1
Garg, Dixit
1
Garg, T. K.
1
Gregorio, Ruben
1
Gremyr, Ida
1
Haverila, Matti Juhani
1
Ho, Li-Hsing
1
Hsiao, Aaron
1
Hussien, Miran Ismail
1
Iraj, Elham Bagheri
1
Jach, Paula
1
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Journal of strategic marketing
The TQM journal : the international review of organizational improvement
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
43
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
Quality management journal : QMJ
14
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of industrial engineering and management : JIEM
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Economic research
3
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ECONIS (ZBW)
36
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1
Consumer quality management for beverage food products : analyzing consumer' perceptions toward repurchase intention
Sharif, Shahbaz
;
Ur-Rehman, Shafique
;
Ahmad, Zeshan
; …
- In:
The TQM journal : the international review of …
36
(
2024
)
2
,
pp. 431-459
Persistent link: https://www.econbiz.de/10014513343
Saved in:
2
Applicability of healthcare service quality models and dimensions : future research directions
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1378-1393
Persistent link: https://www.econbiz.de/10014326382
Saved in:
3
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
4
Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
Ortiz, María Belén
;
Karapetrovic, Stanislav
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1194-1210
Persistent link: https://www.econbiz.de/10014321611
Saved in:
5
Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan
;
Ramanan, Deepak V.
;
Jayapal, …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
Saved in:
6
Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
Saved in:
7
Total Quality Management in higher education : a literature review on barriers, customers and accreditation
Jasti, Naga Vamsi Krishna
;
Venkateswaran, V.
;
Kota, Srinivas
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 1250-1272
Persistent link: https://www.econbiz.de/10013537688
Saved in:
8
Mapping the customer centric weather index insurance service design using quality function deployment
Singh, Pankaj
;
Agrawal, Gaurav
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1800-1822
Persistent link: https://www.econbiz.de/10014320947
Saved in:
9
What contributes to auditee satisfaction in external ISO 9001 audits?
Lenning, Jan
;
Gremyr, Ida
;
Raharjo, Hendry
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1877-1895
Persistent link: https://www.econbiz.de/10014320957
Saved in:
10
Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals
Sadeh, Ehsan
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10011648850
Saved in:
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