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subject:"Kundenzufriedenheit"
~subject:"Confidence"
~subject:"Theorie"
~type:"article"
~type_genre:"Article in journal"
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Search: subject_exact:"Sales technique"
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Kundenzufriedenheit
Confidence
Theorie
Sales behaviour
80
Verkaufsverhalten
80
Salespeople
30
Verkaufspersonal
30
Consumer behaviour
16
Konsumentenverhalten
16
USA
16
United States
16
Customer satisfaction
8
Selling
8
Verkauf
8
Beziehungsmarketing
5
Einzelhandel
5
Relationship marketing
5
Retail trade
5
Brand
4
Customer service
4
Emotion
4
Experiment
4
Kaufentscheidung
4
Kundenservice
4
Markenartikel
4
Preismanagement
4
Pricing strategy
4
Purchase decision
4
Arbeitsgestaltung
3
Arbeitsverhalten
3
Arbeitszufriedenheit
3
B-to-B-Marketing
3
Business-to-business marketing
3
China
3
Communication
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Corporate culture
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Creativity
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Deutschland
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Dienstleistungsqualität
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Germany
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Aufsatz in Zeitschrift
14
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English
14
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Anthony, Christina I.
1
Arndt, Aaron D.
1
Barksdale, Hiram C.
1
Bouzdine-Chameeva, Tatiana
1
Brand, Kathrin
1
Bush, Victoria D.
1
Cowley, Elizabeth
1
Dahl, Darren W.
1
Evanschitzky, Heiner
1
Goh, Jin X.
1
Guo, Wenxia
1
Hall, Judith A.
1
Hamwi, G. Alexander
1
Hill, Katerina E.
1
Hoffmann, Florian
1
Hwang, Jinsoo
1
Hyun, Sunghyup Sean
1
Inderst, Roman
1
Johnson, Julie T.
1
Karande, Kiran
1
Kim, Samuel Seongseop
1
Loertscher, Simon
1
Madarász, Kristóf
1
Main, Kelley J.
1
Muir, Ellen V.
1
Orth, Ulrich R.
1
Prykop, Catja
1
Ramarajan, Lakshmi
1
Rothbard, Nancy P.
1
Rutherford, Brian N.
1
Sharma, Arun
1
Stockton, William
1
Tao, Kungpo
1
Verghis, Phil
1
Ward, Morgan K.
1
Wilk, Steffanie L.
1
Yang, Lifeng
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of marketing theory and practice
2
Academy of Management journal : AMJ
1
American economic review
1
European journal of marketing : EJM
1
International journal of hospitality management
1
Journal of economic theory
1
Journal of political economy
1
Journal of retailing
1
Marketing letters : a journal of research in marketing
1
Psychology & marketing
1
The journal of personal selling & sales management : JPSSM
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ECONIS (ZBW)
14
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1
Monopoly pricing, optimal randomization, and resale
Loertscher, Simon
;
Muir, Ellen V.
- In:
Journal of political economy
130
(
2022
)
3
,
pp. 566-635
Persistent link: https://www.econbiz.de/10012876177
Saved in:
2
Bargaining under the illusion of transparency
Madarász, Kristóf
- In:
American economic review
111
(
2021
)
11
,
pp. 3500-3539
Persistent link: https://www.econbiz.de/10012656020
Saved in:
3
Discordant vs. harmonious selves : the effects of identity conflict and enhancement on sales performance in employee-customer interactions
Ramarajan, Lakshmi
;
Rothbard, Nancy P.
;
Wilk, Steffanie L.
- In:
Academy of Management journal : AMJ
60
(
2017
)
6
,
pp. 2208-2238
Persistent link: https://www.econbiz.de/10011793712
Saved in:
4
How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo
;
Karande, Kiran
;
Arndt, Aaron D.
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
Saved in:
5
The ambivalent consumer : a sequential investigation of response amplification in buyer-seller encounters
Bush, Victoria D.
;
Yang, Lifeng
;
Hill, Katerina E.
- In:
Journal of marketing theory and practice
23
(
2015
)
4
,
pp. 402-414
Persistent link: https://www.econbiz.de/10011340223
Saved in:
6
It takes just 120 seconds : predicting satisfaction in technical support calls
Hall, Judith A.
;
Verghis, Phil
;
Stockton, William
;
Goh, …
- In:
Psychology & marketing
31
(
2014
)
7
,
pp. 500-508
Persistent link: https://www.econbiz.de/10010382588
Saved in:
7
Should the devil sell Prada? : retail rejection increases aspiring consumers' desire for the brand
Ward, Morgan K.
;
Dahl, Darren W.
- In:
Journal of consumer research : JCR ; an …
41
(
2014/15
)
3
,
pp. 590-609
Persistent link: https://www.econbiz.de/10010473431
Saved in:
8
The role of server-patron mutual disclosure in the formation of rapport with and revisit intentions of patrons at full-service restaurants : the moderating roles of marital status...
Hwang, Jinsoo
;
Kim, Samuel Seongseop
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
33
(
2013
),
pp. 64-75
Persistent link: https://www.econbiz.de/10009746514
Saved in:
9
Ideal versus actual number of sales calls : an application of disconfirmation theory
Hamwi, G. Alexander
;
Rutherford, Brian N.
;
Barksdale, …
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
3
,
pp. 307-318
Persistent link: https://www.econbiz.de/10009776491
Saved in:
10
Trust during retail encounters : a touchy proposition
Orth, Ulrich R.
;
Bouzdine-Chameeva, Tatiana
;
Brand, Kathrin
- In:
Journal of retailing
89
(
2013
)
3
,
pp. 301-314
Persistent link: https://www.econbiz.de/10009781853
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