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subject:"Lean management"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~person:"Herrera, Roberto"
~subject:"Dienstleistungsqualität"
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Lean management
Dienstleistungsqualität
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Herrera, Roberto
Shahin, Arash
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International journal of productivity and quality management : IJPQM
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Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
2
Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Fontalvo-Herrera, Tomás José
;
Herrera, Roberto
; …
- In:
International journal of productivity and quality …
35
(
2022
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10013093181
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