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subject:"Lieferantenmanagement"
~isPartOf:"The service industries journal"
~subject:"Confidence"
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Search: subject_exact:"Kundenmanagement"
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Lieferantenmanagement
Confidence
Beziehungsmarketing
184
Relationship marketing
184
Dienstleistungsqualität
74
Service quality
74
Consumer behaviour
63
Konsumentenverhalten
63
Customer satisfaction
62
Kundenzufriedenheit
62
Customer integration
19
Kundenintegration
19
Taiwan
17
Customer service
16
Kundenservice
16
Vertrauen
16
Beschwerdemanagement
14
Betriebliche Wertschöpfung
14
Complaint management
14
Value creation
14
customer loyalty
14
Customer value
13
Kundenwert
13
Supplier relationship management
13
customer satisfaction
13
Bank
12
Dienstleistungssektor
11
E-commerce
11
Electronic Commerce
11
Internet marketing
11
Online-Marketing
11
Service industry
11
Brand management
10
Markenführung
10
Arbeitsverhalten
9
Emotion
9
Work behaviour
9
loyalty
9
service quality
9
Marketing management
8
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12
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Article
27
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Article in journal
27
Aufsatz in Zeitschrift
27
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English
27
Author
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Alves, Helena
1
Barra, Cristobal
1
Beatson, Amanda
1
Boateng, Henry
1
Chen, Hsiangting Shatina
1
Chen, I-heng
1
Chen, Kuang-Jung
1
Chen, Wun-hwa
1
Chiang, Ai-hsuan
1
Chiao, Yu-ching
1
Chih, Wen-hai
1
Chiu, Chou-Kang
1
Chiu, Ya-kang
1
Choi, Beom Joon
1
Dai, You-De
1
Di, Eh
1
Ferreira, João José Matos
1
Fischer, Alban Dominique
1
Gil Saura, Irene
1
Gruenewald, Kira
1
Guan, Jyh-liang
1
Gudergan, Siegfried
1
Hinson, Robert
1
Hollebeek, Linda D.
1
Hsiao, Chieh-Yu
1
Hsu, Li-chun
1
Hsu, Maxwell K.
1
Huang, Chien-jung
1
Huang, Leo
1
Isaeva, Neve
1
Islam, Jamid Ul
1
Jai, Tun-Min
1
Kang, Ju Young
1
Kang, Mincheol
1
Kosiba, John Paul Basewe
1
Krogh, Georg von
1
La, Suna
1
Law, Monica
1
Lee, Myungho
1
Lin, Chia-min
1
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Published in...
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The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
213
The journal of business & industrial marketing
115
Journal of business research : JBR
105
Journal of retailing and consumer services
69
Journal of business-to-business marketing
41
Journal of strategic marketing
34
The journal of services marketing
32
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
31
Journal of the Academy of Marketing Science
26
SpringerLink / Bücher
26
International journal of hospitality management
24
Asia Pacific journal of marketing and logistics
21
Journal of marketing
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
21
Gabler Edition Wissenschaft
20
Service business
18
Services marketing quarterly
18
The international journal of bank marketing : IJBM
17
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
16
International journal of electronic marketing and retailing : IJEMR
16
Cogent business & management
15
International journal of production economics
15
Journal of service research : JSR
15
Springer eBook Collection / Business and Economics
15
European journal of marketing : EJM
14
Marketing intelligence & planning
14
International journal of electronic customer relationship management : IJECRM
13
Journal of hospitality marketing & management
13
International journal of retail & distribution management
12
Journal of personal selling & sales management
12
Journal of travel and tourism marketing
12
International journal of procurement management
11
Journal of business ethics : JOBE
11
Journal of financial services marketing : JFSM
11
International journal of contemporary hospitality management
10
The journal of product & brand management
10
International journal of internet marketing and advertising : IJIMA
9
Journal of customer behaviour
9
Journal of global marketing
9
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ECONIS (ZBW)
27
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1
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
2
Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
Saved in:
3
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
4
Trust and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe
;
Boateng, Henry
;
Okoe, …
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 960-973
Persistent link: https://www.econbiz.de/10012292980
Saved in:
5
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
6
Tourism-based customer engagement : the construct, antecedents, and consequences
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Islam, Jamid Ul
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 519-540
Persistent link: https://www.econbiz.de/10012204712
Saved in:
7
Modeling e-loyalty : a moderated-mediation model
Lin, Chieh-Peng
;
Chiu, Chou-Kang
;
Liu, Chu-Mei
;
Chen, …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1160-1178
Persistent link: https://www.econbiz.de/10011977448
Saved in:
8
Trust and commitment in the formation of donor loyalty
Barra, Cristobal
;
Pressgrove, Geah
;
Torres, Eduardo
- In:
The service industries journal
38
(
2018
)
5/6
,
pp. 360-377
Persistent link: https://www.econbiz.de/10011848104
Saved in:
9
Key account relationship management : the moderating effects of relationship duration and transaction volume
Yeh, Jian He
;
Wang, Stephen W.
;
Hsu, Maxwell K.
; …
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 379-401
Persistent link: https://www.econbiz.de/10011880814
Saved in:
10
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
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