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subject:"Occupational profile"
~isPartOf:"Journal of business research : JBR"
~subject:"Customer service"
~type_genre:"Aufsatz in Zeitschrift"
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Occupational profile
Customer service
Salespeople
107
Verkaufspersonal
107
Selling
43
Verkauf
43
Beziehungsmarketing
21
Relationship marketing
21
Sales performance
18
B-to-B-Marketing
16
Business-to-business marketing
16
Arbeitsleistung
13
Job performance
13
Arbeitszufriedenheit
12
Job satisfaction
12
Consumer behaviour
11
Konsumentenverhalten
11
Marketing management
10
Marketingmanagement
10
Arbeitsverhalten
9
Sales
9
Work behaviour
9
Emotion
8
Employee retention
8
Erfolgsfaktor
8
Führungsstil
8
Leadership style
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Lieferantenmanagement
8
Mitarbeiterbindung
8
Stress
8
Success factor
8
Supplier relationship management
8
Work stress
8
Business ethics
7
Confidence
7
Firm performance
7
Kundenservice
7
Leistungsmotivation
7
Unternehmenserfolg
7
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7
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Aufsatz in Zeitschrift
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8
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English
8
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Beeler-Connelly, Lisa L.
1
Boichuk, Jeffrey P.
1
Briggs, Elten
1
Carlson, Les
1
Chaker, Nawar N.
1
Delpechitre, Duleeep
1
Eilert, Meike
1
Gentry, Jim
1
Gilbert, Jonathan Ross
1
Hepworth, Adam
1
Krush, Michael T.
1
Lee, Na Young
1
Leo, Cheryl
1
Matthews, Lynn
1
Mengüç, Bülent
1
Montoya, Detra Y.
1
Russell-Bennett, Rebekah
1
Stock-Homburg, Ruth
1
Trainor, Kevin J.
1
Wayment, Heidi A.
1
Zablah, Alex R.
1
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Journal of business research : JBR
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of retailing and consumer services
6
Journal of service research : JSR
6
International journal of hospitality management
5
Journal of retailing
5
The journal of personal selling & sales management : JPSSM
5
The service industries journal
5
Journal of service research
4
International journal of contemporary hospitality management
3
European journal of marketing
2
International journal of bank marketing
2
Journal of marketing
2
Journal of marketing education : JME
2
Journal of marketing theory and practice
2
Journal of service management
2
Journal of the Academy of Marketing Science
2
Service business
2
The journal of business & industrial marketing
2
The journal of services marketing
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
Business process management journal
1
European journal of marketing : EJM
1
International journal of business excellence
1
International journal of human resource management
1
International journal of retail & distribution management
1
International journal of services and operations management
1
International journal of services and standards
1
Journal of East-West business
1
Journal of business-to-business marketing
1
Journal of marketing management : MM
1
Journal of marketing theory and practice : JMTP
1
Journal of personal selling & sales management
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Marketing : journal of research and management
1
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
1
Psychology & marketing
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ECONIS (ZBW)
8
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1
The (quiet) ego and sales : transcending self-interest and its relationship with adaptive selling
Gilbert, Jonathan Ross
;
Krush, Michael T.
;
Trainor, Kevin J.
- In:
Journal of business research : JBR
150
(
2022
),
pp. 326-338
Persistent link: https://www.econbiz.de/10013365719
Saved in:
2
Feeling anxious : the dark side of checkout charity solicitations
Hepworth, Adam
;
Lee, Na Young
;
Zablah, Alex R.
- In:
Journal of business research : JBR
136
(
2021
),
pp. 330-342
Persistent link: https://www.econbiz.de/10012663208
Saved in:
3
When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn
;
Eilert, Meike
;
Carlson, Les
;
Gentry, Jim
- In:
Journal of business research : JBR
114
(
2020
),
pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
Saved in:
4
Customer value co-creation behavior : a dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
Delpechitre, Duleeep
;
Beeler-Connelly, Lisa L.
;
Chaker, …
- In:
Journal of business research : JBR
92
(
2018
),
pp. 9-24
Persistent link: https://www.econbiz.de/10011925237
Saved in:
5
Understanding the relationship between frontline employee boreout and customer orientation
Stock-Homburg, Ruth
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4259-4268
Persistent link: https://www.econbiz.de/10011554145
Saved in:
6
Developing a multidimensional scale of customer-oriented deviance (COD)
Leo, Cheryl
;
Russell-Bennett, Rebekah
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1218-1225
Persistent link: https://www.econbiz.de/10010365146
Saved in:
7
Shared ethnicity effects on service encounters : a study across three US subcultures
Montoya, Detra Y.
;
Briggs, Elten
- In:
Journal of business research : JBR
66
(
2013
)
3
,
pp. 314-320
Persistent link: https://www.econbiz.de/10009720304
Saved in:
8
Customer orientation dissimilarity, sales unit identification, and customer-directed extra-role behaviors : understanding the contingency role of coworker support
Mengüç, Bülent
;
Boichuk, Jeffrey P.
- In:
Journal of business research : JBR
65
(
2012
)
9
,
pp. 1357-1363
Persistent link: https://www.econbiz.de/10009562019
Saved in:
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