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subject:"Qualitätsmanagement"
~isPartOf:"Basler Schriften zum Marketing"
~isPartOf:"Journal of service research"
~subject:"Dienstleistungsqualität"
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Qualitätsmanagement
Dienstleistungsqualität
Dienstleistung
24
Services
18
Service quality
16
Dienstleistungssektor
14
Service industry
14
Consumer behaviour
11
Konsumentenverhalten
11
Beziehungsmarketing
9
Relationship marketing
9
Dienstleistungsmarketing
8
Services marketing
8
Customer satisfaction
5
Dienstleistungsinnovation
5
Kundenzufriedenheit
5
Schweiz
5
Service innovation
5
Switzerland
5
Artificial intelligence
4
Customer service
4
Innovation
4
Kundenservice
4
Künstliche Intelligenz
4
Theorie
4
Theory
4
artificial intelligence
4
service design
4
service innovation
4
Ambidextrous organization
3
Business services
3
Experiment
3
Kundenmanagement
3
Organisationale Ambidextrie
3
Qualität
3
Robot
3
Roboter
3
Selling
3
Unternehmen
3
Unternehmensdienstleistung
3
Verkauf
3
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4
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13
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3
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13
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2
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2
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English
13
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3
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Huang, Ming-Hui
3
Ostrom, Amy L.
2
Richter, Mark
2
Ahearne, Michael
1
Anderson, Laurel
1
Azzari, Courtney Nations
1
Baker, Thomas L.
1
Barrot, Christian
1
Becker, Jan U.
1
Brach, Simon
1
Böhm, Robert
1
Daxenberger, Johannes
1
Dombois, Marcus
1
Donthu, Naveen
1
Downey, Hilary
1
Edvardsson, Bo
1
Field, Joy M.
1
Fotheringham, Darima
1
Go Jefferies, Josephine
1
Gremler, Dwayne D.
1
Grohmann, Marcella Maria
1
Grund, Michael A.
1
Gurevych, Iryna
1
Gustafsson, Anders
1
Hartmann, Nathaniel N.
1
Jörling, Moritz
1
Koskela-Huotari, Kaisa
1
Kumar, Satish
1
Lemon, Katherine N.
1
Linzmajer, Marc
1
Malthouse, Edward
1
McColl-Kennedy, Janet R.
1
McLeay, Fraser
1
Mende, Martin
1
Mustak, Mekhail
1
Noble, Stephanie
1
Osburg, Victoria Sophie
1
Paluch, Stefanie
1
Patterson, Anthony
1
Pattnaik, Debidutta
1
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Basler Schriften zum Marketing
Journal of service research
The journal of services marketing
26
Journal of service management
24
Journal of service research : JSR
20
SpringerLink / Bücher
18
International journal of hospitality management
16
The service industries journal
16
Services marketing quarterly
14
Journal of retailing and consumer services
13
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
Journal of business research : JBR
9
Gabler Edition Wissenschaft
8
International journal of quality and service sciences
8
International journal of services and operations management
8
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of production economics
5
International journal of productivity and quality management : IJPQM
5
International journal of services technology and management
5
International journal of services, economics and management
5
Public management review
5
Schriftenreihe innovatives Dienstleistungsmanagement
5
Service business
5
The journal of business & industrial marketing
5
European review of service economics and management
4
International journal of contemporary hospitality management
4
International journal of quality & reliability management
4
Journal of service theory and practice
4
Journal of service theory and practice : JSTP
4
Journal of the Academy of Marketing Science
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
4
Springer eBook Collection / Business and Economics
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
AMS review : official publication of the Academy of Marketing Science
3
Europäische Hochschulschriften / 5
3
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
3
Gabler Research
3
Gabler-Edition Wissenschaft
3
International journal of business innovation and research : IJBIR
3
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ECONIS (ZBW)
16
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1
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
2
Using information-seeking argument mining to improve service
Skiera, Bernd
;
Yan, Shunyao
;
Daxenberger, Johannes
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 537-548
Persistent link: https://www.econbiz.de/10013395994
Saved in:
3
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
4
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
5
Mapping of Journal of Service Research Themes : a 22-year review : editorial
Donthu, Naveen
;
Gremler, Dwayne D.
;
Kumar, Satish
; …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 187-193
Persistent link: https://www.econbiz.de/10013268006
Saved in:
6
Moving service research forward
Huang, Ming-Hui
;
Malthouse, Edward
;
Noble, Stephanie
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 459-461
Persistent link: https://www.econbiz.de/10012662578
Saved in:
7
Engaged to a robot? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
8
Replaced by a robot : service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
9
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
10
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
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