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subject:"Quality management"
~isPartOf:"Benchmarking : an international journal"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Satisfaction"
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Search: subject_exact:"Käuferzufriedenheit"
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Quality management
Satisfaction
Customer satisfaction
185
Kundenzufriedenheit
185
Dienstleistungsqualität
136
Service quality
136
Qualitätsmanagement
65
Beziehungsmarketing
59
Relationship marketing
59
Consumer behaviour
44
Konsumentenverhalten
44
service quality
33
customer satisfaction
27
Taiwan
23
Measurement
18
Messung
18
Product quality
18
Produktqualität
18
Higher education institution
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Hochschule
14
Arbeitszufriedenheit
13
Job satisfaction
13
Hospital
11
Krankenhaus
11
Kano model
10
Students
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Studierende
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higher education
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satisfaction
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Customer service
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E-commerce
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Electronic Commerce
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Dienstleistungssektor
8
Gesundheitsversorgung
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Health care
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Performance measurement
8
Performance-Messung
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Service industry
8
Emotion
7
Patienten
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Chen, Kuen-Suan
3
Baković, Tomislav
2
Chang, Tsang-Chuan
2
Cheng, Ching-Chan
2
Dahlgaard, Jens Jörn
2
Dužević, Ines
2
Kuo, Tsuang
2
Marimon, Frederic
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Wang, Kung-Jeng
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Adel, Riham
1
Alonso-Almeida, M. Mar
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Amritesh
1
Bebber, Suélen
1
Bernardo, Merce
1
Borgianni, Yuri
1
Bravi, Laura
1
Broncano Santiago, Gutierrez
1
Bulut, Emrah
1
Calabrese, Armando
1
Callejo Miguel, Blanco
1
Carlgren, Lisa
1
Casadesús, Martí
1
Cassia, Fabio
1
Chang, Hsiu-Chen
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Chen, S. C.
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Benchmarking : an international journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
70
International journal of hospitality management
64
Journal of business research : JBR
44
International journal of productivity and quality management : IJPQM
43
Tourism management : research, policies, practice
37
The TQM journal : the international review of organizational improvement
36
The journal of services marketing
29
International journal of contemporary hospitality management
26
International journal of quality & reliability management
25
Total quality management & business excellence
24
Tourism analysis : an interdisciplinary tourism & hospitality journal
22
Service business
20
Tourism management perspectives : TMP
18
International journal of services and operations management
16
Journal of air transport management
15
Asia Pacific journal of marketing and logistics
14
Industrial marketing management : the international journal for industrial and high-tech firms
14
International journal of quality and service sciences
13
Journal of Asian finance, economics and business : JAFEB
13
The service industries journal
13
Cogent business & management
12
Quality management journal : QMJ
12
Journal of hospitality and tourism insights
11
Journal of hospitality marketing & management
11
Journal of service management
11
Managing service quality : MSQ ; an international journal
11
International journal of bank marketing
10
International journal of services, economics and management
10
The international journal of bank marketing : IJBM
10
The journal of business & industrial marketing
10
International business and economics research journal
9
International journal of event and festival management
9
International review on public and non-profit marketing
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
8
Global business and finance review
7
International journal of business excellence
7
International journal of business information systems : IJBIS
7
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ECONIS (ZBW)
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Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
Satisfaction and value-in-use perceived by university students from the influence of the built environment, price fairness and teaching care
Silva, Marcelo Benetti Corrêa da
;
Matte, Juliana
; …
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 365-381
Persistent link: https://www.econbiz.de/10013040703
Saved in:
3
Framework for zero-defect manufacturing in Indian industries : voice of the customer
Yadav, Narottam
;
Kaliyan, Mathiyazhagan
;
Saikouk, Tarik
; …
- In:
Benchmarking : an international journal
30
(
2023
)
7
,
pp. 2303-2329
Persistent link: https://www.econbiz.de/10014338599
Saved in:
4
Effect of innovation practices of banks on customer loyalty : an SEM-ANN approach
Tiwari, Pankaj
- In:
Benchmarking : an international journal
30
(
2023
)
10
,
pp. 4536-4568
Persistent link: https://www.econbiz.de/10014502549
Saved in:
5
An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Gavahi, Shakiba Sadat
;
Hosseini, Seyed Mohammad Hassan
; …
- In:
Benchmarking : an international journal
30
(
2023
)
5
,
pp. 1649-1671
Persistent link: https://www.econbiz.de/10014293156
Saved in:
6
Evaluating the total quality and its role in measuring consumer satisfaction with e-healthcare services using the 5Qs model : a structure equation modeling approach
Verma, Prachi
;
Kumar, Satinder
;
Sharma, Sanjeev Kumar
- In:
Benchmarking : an international journal
29
(
2022
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012990491
Saved in:
7
Understanding big data-driven supply chain and performance measures for customer satisfaction
Thekkoote, Ramadas
- In:
Benchmarking : an international journal
29
(
2022
)
8
,
pp. 2359-2377
Persistent link: https://www.econbiz.de/10013371221
Saved in:
8
Quality framework for credence-based informational services : applying Kano's method
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 116-147
Persistent link: https://www.econbiz.de/10011854044
Saved in:
9
A multidimensional QFD design for the service quality assessment of Kansai International Airport, Japan
Bulut, Emrah
;
Duru, Okan
;
Huang, Sheng Teng
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 202-224
Persistent link: https://www.econbiz.de/10011854050
Saved in:
10
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
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