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subject:"Relationship marketing"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of quality & reliability management"
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Relationship marketing
Quality management
415
Qualitätsmanagement
415
Dienstleistungsqualität
70
Service quality
70
Standardisierung
48
Standardization
48
Firm performance
44
Unternehmenserfolg
44
Industrie
43
Manufacturing industries
43
Product quality
43
Produktqualität
43
Lean Production
36
Lean production
36
Business process management
32
Lean Management
32
Lean management
32
Prozessmanagement
32
Lieferkette
31
Supply chain
31
Customer satisfaction
30
Kundenzufriedenheit
30
Performance measurement
26
Performance-Messung
26
Theorie
26
Theory
26
Erfolgsfaktor
23
Success factor
23
Total quality management
23
Implementation
22
USA
21
United States
21
Einführung
20
KMU
20
SME
20
Bibliometrics
19
Bibliometrie
19
India
19
Indien
19
Lean Six Sigma
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Asadabadi, Mehdi Rajabi
1
Campbell-Allen, Nicola
1
Cudney, Elizabeth
1
Diep Ngoc Su
1
Duy Quy Nguyen-Phuoc
1
Govindaraju, K.
1
Grigg, Nigel P.
1
Iqbal, Zafar
1
Johnson, Lester W.
1
Jun, Minjoon
1
Koilakuntla, Maddulety
1
Leonard, Llewellyn
1
Luu Trong Tuan
1
Masoudi, Ali
1
My Than Tran Dinh
1
Nunkoo, Robin
1
Palacios, Sergio
1
Paryani, Kioumars
1
Pattanayak, Durgesh
1
Punyatoya, Plavini
1
Qureshi, M. N.
1
Rahman, Zillur
1
Ramanathan, Usha
1
Ramanthan, Ramakrishnan
1
Talib, Faisal
1
Teeroovengadum, Viraiyan
1
Thomas, Peta
1
Tien Hanh Duong
1
Wu, Jie
1
Yang, Tong
1
Zhang, Junming
1
Zhang, Ruoqing
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International journal of contemporary hospitality management
International journal of quality & reliability management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
International journal of productivity and quality management : IJPQM
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The TQM journal : the international review of organizational improvement
9
Journal of retailing and consumer services
8
Total quality management & business excellence
8
International journal of hospitality management
7
International journal of quality and service sciences
7
Europäische Hochschulschriften / 5
6
International journal of production research
5
International journal of services and operations management
5
Journal of business-to-business marketing
5
The service industries journal
5
Benchmarking : an international journal
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
4
International journal of project management : the journal of The International Project Management Association
4
Journal of business research : JBR
4
Quality management journal : QMJ
4
Benchmarking : an international journal ; BIJ
3
Gabler-Edition Wissenschaft
3
International journal of business excellence
3
International journal of business excellence : IJBEX
3
International journal of electronic customer relationship management : IJECRM
3
International journal of management concepts and philosophy : IJMCP
3
International journal of production economics
3
Journal of business economics : JBE
3
Journal of business economics and management
3
Journal of open innovation : technology, market, and complexity
3
Management decision : MD
3
Managing service quality : MSQ ; an international journal
3
Reihe Tagungsberichte / Thüringer Staatskanzlei
3
Asia Pacific journal of marketing and logistics
2
Basler Schriften zum Marketing
2
Berichte aus der Betriebswirtschaft
2
Cogent business & management
2
Customer Management : Vertriebs- und Servicekonzepte der Zukunft
2
Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
2
Customising stakeholder management strategies : concepts for long-term business success
2
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ECONIS (ZBW)
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1
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
2
M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing
;
Jun, Minjoon
;
Palacios, Sergio
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
Saved in:
3
How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective
Diep Ngoc Su
;
Duy Quy Nguyen-Phuoc
;
Tien Hanh Duong
;
My …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4178-4205
Persistent link: https://www.econbiz.de/10013413352
Saved in:
4
Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector
Pattanayak, Durgesh
;
Koilakuntla, Maddulety
;
Punyatoya, …
- In:
International journal of quality & reliability management
34
(
2017
)
3
,
pp. 362-377
Persistent link: https://www.econbiz.de/10011694508
Saved in:
5
Integrating service quality as a second-order factor in a customer satisfaction and loyalty model
Nunkoo, Robin
;
Teeroovengadum, Viraiyan
;
Thomas, Peta
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 2978-3005
Persistent link: https://www.econbiz.de/10011804902
Saved in:
6
A Markovian-QFD approach in addressing the changing priorities of the customer needs
Asadabadi, Mehdi Rajabi
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1062-1075
Persistent link: https://www.econbiz.de/10011606104
Saved in:
7
Statistical comparison of final weight scores in quality function deployment (QFD) studies
Iqbal, Zafar
;
Grigg, Nigel P.
;
Govindaraju, K.
; …
- In:
International journal of quality & reliability management
31
(
2014
)
2
,
pp. 184-204
Persistent link: https://www.econbiz.de/10010250067
Saved in:
8
Customer-driven hotel landscaping design : a case study
Masoudi, Ali
;
Cudney, Elizabeth
;
Paryani, Kioumars
- In:
International journal of quality & reliability management
30
(
2013
)
8
,
pp. 832-852
Persistent link: https://www.econbiz.de/10010189582
Saved in:
9
An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
- In:
International journal of quality & reliability management
30
(
2013
)
3
,
pp. 280-318
Persistent link: https://www.econbiz.de/10009730003
Saved in:
10
Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha
;
Ramanthan, Ramakrishnan
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
Saved in:
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