//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"Relationship marketing"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Emotion"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Consumer complaints"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Relationship marketing
Emotion
Beschwerdemanagement
23
Complaint management
23
Dienstleistungsqualität
18
Service quality
18
Customer satisfaction
14
Kundenzufriedenheit
14
Consumer behaviour
12
Konsumentenverhalten
12
Customer service
10
Kundenservice
10
Beziehungsmarketing
9
Service failure
6
Service recovery
6
Dienstleistungssektor
3
Gerechtigkeit
3
Justice
3
Service industry
3
Cultural identity
2
Dienstleistungsmanagement
2
E-commerce
2
Electronic Commerce
2
Kulturelle Identität
2
Mobile communications
2
Mobilkommunikation
2
Norway
2
Norwegen
2
Online retailing
2
Online-Handel
2
Selbstbedienung
2
Self-service
2
Service management
2
Switching behaviour
2
Wechselverhalten
2
Airline
1
Apology
1
Australia
1
Australien
1
Bank
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
12
Type of publication (narrower categories)
All
Article in journal
12
Aufsatz in Zeitschrift
12
Language
All
English
12
Author
All
Larivière, Bart
2
Van Vaerenbergh, Yves
2
Ahasanul Haque
1
Arun Kumar Tarofder
1
Azam, S. M. Ferdous
1
Chacko, Dony Peter
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
De Keyser, Arne
1
Gruber, Thorsten
1
Hsu, Li-chun
1
Jose, Ajay
1
Kurt, Sumeyra Duman
1
Mathew, Sonia
1
Nikhashemi, Seyed Rajab
1
Olsen, Lars Erling
1
Ozgen, Ozge
1
Padin, Carmen
1
Rejikumar G.
1
Selvantharan, Prashantini
1
Svari, Sander
1
Svensson, Göran
1
Szmigin, Isabelle
1
Teehan, Robert
1
Thomas, Ajith K.
1
Tsai, Chia-ching
1
Tucker, Walter
1
Vermeir, Iris
1
Voss, Roediger
1
Wang, Kai-yu
1
Wardley, Marcus
1
Yang, Yung-kai
1
more ...
less ...
Published in...
All
International journal of quality and service sciences
Managing service quality : MSQ ; an international journal
Journal of business research : JBR
46
International journal of hospitality management
31
Journal of retailing and consumer services
28
The journal of services marketing
23
Journal of service research : JSR
17
The service industries journal
15
Journal of hospitality marketing & management
14
International journal of contemporary hospitality management
13
Psychology & marketing
10
Service business
10
Services marketing quarterly
10
Journal of the Academy of Marketing Science
9
Journal of marketing
8
Journal of retailing
8
Journal of service research
8
Marketing letters : a journal of research in marketing
8
European journal of marketing : EJM
7
Business horizons
6
International journal of production economics
6
SpringerLink / Bücher
6
Tourism management : research, policies, practice
6
International journal of services and operations management
5
Journal of consumer marketing
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing management : MM
5
Journal of service management
5
Journal of service theory and practice
5
Journal of travel and tourism marketing
5
Marketing intelligence & planning
5
Asia-Pacific journal of business administration
4
Cogent business & management
4
International journal of business and economics
4
International journal of consumer studies
4
Journal of consumer behaviour : an international research review
4
Journal of strategic marketing
4
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
4
Total quality management & business excellence
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
more ...
less ...
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
2
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
3
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
4
The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder
;
Nikhashemi, Seyed Rajab
;
Azam, S. …
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
Saved in:
5
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
6
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
7
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
8
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
9
The role of emotions in customer complaint behaviors
Svari, Sander
;
Olsen, Lars Erling
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 270-282
Persistent link: https://www.econbiz.de/10009655249
Saved in:
10
Pre-recovery and post-recovery emotions in the service context : a preliminary study
Ozgen, Ozge
;
Kurt, Sumeyra Duman
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
6
,
pp. 592-605
Persistent link: https://www.econbiz.de/10009692801
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->