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subject:"Relationship marketing"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Mobile communications"
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Search: subject_exact:"Consumer complaints"
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Relationship marketing
Mobile communications
Beschwerdemanagement
57
Complaint management
57
Dienstleistungsqualität
47
Service quality
47
Customer satisfaction
40
Kundenzufriedenheit
40
Beziehungsmarketing
31
Consumer behaviour
29
Konsumentenverhalten
29
Service recovery
19
Service failure
17
Customer service
16
Kundenservice
16
Justice
12
Gerechtigkeit
11
Mobilkommunikation
8
Viral marketing
8
Virales Marketing
8
Online retailing
6
Online-Handel
6
Emotion
5
Ethiopia
5
Perceived justice
5
Satisfaction
5
USA
5
United States
5
Äthiopien
5
Brand image
3
Brand management
3
Co-creation
3
Customer integration
3
Dienstleistungssektor
3
E-commerce
3
Electronic Commerce
3
Kundenintegration
3
Markenführung
3
Markenimage
3
Perception
3
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32
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English
32
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Harun, Ahasan
2
Larivière, Bart
2
Pacheco, Natália Araújo
2
Rokonuzzaman, Md
2
Van Vaerenbergh, Yves
2
Alizadeh, Hamid
1
Ashley, Christy
1
Bagherzadeh, Ramin
1
Bai, Yanzhuang
1
Bataoui, Soffien
1
Bicho, Marta
1
Boch, Emmanuelle
1
Bougoure, Ursula Sigrid
1
Bozkurt, Sıddık
1
Casidy, Riza
1
Cheng, Peng
1
Cheng, Yu-chi
1
Chih, Wen-Hai
1
Chih, Wen-hai
1
Cho, Youngju
1
Cioppi, Marco
1
Claye-Puaux, Sophie
1
Cunha, Miguel Pina e
1
Curina, Ilaria
1
De Keyser, Arne
1
Dootson, Paula
1
Dorsey, Joshua D.
1
Fazal-e-Hasan, Syed
1
Ford, John B.
1
Francioni, Barbara
1
Frasquet Deltoro, Marta
1
Fu, Yi-Fan
1
Geuens, Maggie
1
Gligor, David
1
Gohary, Ali
1
Gruber, Thorsten
1
Gul-E-Rana
1
Hamzelu, Bahman
1
Hegner, Sabrina
1
Honora, Andreawan
1
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Journal of retailing and consumer services
Managing service quality : MSQ ; an international journal
Journal of business research : JBR
40
International journal of hospitality management
26
The journal of services marketing
19
The service industries journal
15
Journal of hospitality marketing & management
13
Journal of service research : JSR
13
International journal of contemporary hospitality management
12
Service business
10
Services marketing quarterly
9
Journal of service research
8
Journal of the Academy of Marketing Science
8
Journal of marketing
7
Marketing letters : a journal of research in marketing
7
Psychology & marketing
7
Business horizons
6
International journal of production economics
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of retailing
6
SpringerLink / Bücher
6
Tourism management : research, policies, practice
6
Journal of consumer marketing
5
Journal of marketing management : MM
5
Journal of travel and tourism marketing
5
Marketing intelligence & planning
5
Asia-Pacific journal of business administration
4
Cogent business & management
4
European journal of marketing : EJM
4
International journal of business and economics
4
International journal of consumer studies
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of service management
4
Journal of service theory and practice
4
Journal of strategic marketing
4
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
4
Total quality management & business excellence
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Working papers / Institut für Wirtschaftsinformatik der Universität Bern
4
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ECONIS (ZBW)
32
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1
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
2
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
3
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
4
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
5
Chatbots and service failure : when does it lead to customer aggression
Huang, Yu-Shan
;
Dootson, Paula
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366333
Saved in:
6
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
7
Managing social media recovery : the important role of service recovery transparency in retaining customers
Honora, Andreawan
;
Chih, Wen-Hai
;
Wang, Kai-Yu
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209548
Saved in:
8
How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang
;
Cheng, Peng
;
Ouyang, Zhe
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
Saved in:
9
Social learning effects of complaint handling on social media : self-construal as a moderator
Ku, Hsuan-Hsuan
;
Shang, Rong-An
;
Fu, Yi-Fan
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012433330
Saved in:
10
Distinguishing between the impact of social media public and private compliments on customers' future service recovery expectations
Bozkurt, Sıddık
;
Gligor, David
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502644
Saved in:
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