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subject:"Service industry"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of service research"
~isPartOf:"The journal of services marketing"
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Service industry
Services marketing
70
Dienstleistungsmarketing
69
Beziehungsmarketing
35
Relationship marketing
35
Consumer behaviour
23
Konsumentenverhalten
23
Dienstleistungsqualität
22
Service quality
22
Customer satisfaction
19
Kundenzufriedenheit
19
Dienstleistung
14
Services
14
Dienstleistungssektor
13
Customer integration
10
Kundenintegration
10
Brand management
9
Markenführung
9
Brand image
7
Markenimage
7
Service-Dominant Logic
7
Service-dominant logic
7
USA
7
United States
7
Bibliometrics
6
Bibliometrie
6
Brand
5
Lieferantenmanagement
5
Markenartikel
5
Supplier relationship management
5
B-to-B-Marketing
4
Beschwerdemanagement
4
Betriebliche Wertschöpfung
4
Business-to-business marketing
4
Complaint management
4
Confidence
4
Customer service
4
Dienstleistungsmanagement
4
Emotion
4
Kundenservice
4
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9
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2
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13
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13
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English
13
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Ackermann, Claire-Lise
1
Akaka, Melissa Archpru
1
Awan, Maheen Iqbal
1
Barrios, Andrés
1
Belboula, Imène
1
Blocker, Christopher
1
Camacho, Sonia
1
Edvardsson, Bo
1
Estrada-Mejia, Catalina
1
Field, Joy M.
1
Finsterwalder, Jörg
1
Fotheringham, Darima
1
Gill, Shahbaz Shabbir
1
Grohmann, Marcella Maria
1
Gustafsson, Anders
1
Horan, Gillian
1
Huang, Ming-Hui
1
Kamarulzaman, Yusniza
1
Koku, Paul Sergius
1
Koskela-Huotari, Kaisa
1
Kuppelwieser, Volker
1
Lemon, Katherine N.
1
Martin, Charles L.
1
McColl-Kennedy, Janet R.
1
Mohd-Any, Amrul Asraf
1
Mustak, Mekhail
1
O'Dwyer, Michele
1
Ostrom, Amy L.
1
Saleem, Muhammad Shoaib
1
Sarker, Moniruzzaman
1
Shamim, Amjad
1
Subramony, Mahesh
1
Tang, Yihui
1
Tiernan, Siobhan
1
Tronvoll, Bård
1
Ulaga, Wolfgang
1
Vargo, Stephen L.
1
Vink, Josina
1
Wangenheim, Florian von
1
Wetter Edman, Katarina
1
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Published in...
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Journal of retailing and consumer services
Journal of service research
The journal of services marketing
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of service management
5
Journal of service research : JSR
5
Services marketing quarterly
5
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
4
Fokus Dienstleistungsmarketing
4
SpringerLink / Bücher
4
The service industries journal
4
European journal of marketing
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of the Academy of Marketing Science
3
A Research Agenda for Service Marketing
2
Business process management journal
2
Business-to-Business-Marketing
2
Dienstleistungsmanagement : Jahrbuch
2
Entrepreneurial Marketing : Besonderheiten, Aufgaben und Lösungsansätze für Gründungsunternehmen
2
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
2
Industrielle Dienstleistungen: Servicestrategie oder Outsourcing?
2
International journal of contemporary hospitality management
2
International journal of quality and service sciences
2
Journal of business research : JBR
2
Managing service quality : MSQ ; an international journal
2
Marketing theory
2
The journal of business & industrial marketing
2
AMS review : official publication of the Academy of Marketing Science
1
Advances in services marketing
1
Arbeitsbericht / Institut für Unternehmensführung und Unternehmensforschung, Ruhr-Universität Bochum
1
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse ; [14. Workshop Dienstleistungsmarketing 2010]
1
Betriebswirtschaftliche Abhandlungen
1
Betriebswirtschaftliche Forschung und Praxis : BFuP
1
CIM professional
1
Consultancy and innovation : the business service revolution in Europe
1
DUV / Wirtschaftswissenschaft
1
Die Betriebswirtschaft : DBW
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
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ECONIS (ZBW)
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1
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
2
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
3
From service to social innovation with a service-dominant logic approach
Barrios, Andrés
;
Camacho, Sonia
;
Estrada-Mejia, Catalina
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 201-215
Persistent link: https://www.econbiz.de/10013542925
Saved in:
4
Promoting social resilience in service communities : a molecular biology perspective
Tang, Yihui
;
Blocker, Christopher
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 895-907
Persistent link: https://www.econbiz.de/10013407618
Saved in:
5
Service inclusion for tourists with disabilities : scale development and validation
Awan, Maheen Iqbal
;
Shamim, Amjad
;
Saleem, Muhammad Shoaib
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 977-990
Persistent link: https://www.econbiz.de/10013407632
Saved in:
6
Consumer response to service brand physical elements : using a semantic priming task to explore implicit understanding of service brand meaning
Belboula, Imène
;
Ackermann, Claire-Lise
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581856
Saved in:
7
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
8
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
9
Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker
;
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
Saved in:
10
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
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