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subject:"Service industry"
~person:"Gustafsson, Anders"
~subject:"Consumer behaviour"
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Search: subject_exact:"Dienstleistung"
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Service industry
Consumer behaviour
Dienstleistung
17
Services
15
Innovation
13
Dienstleistungssektor
10
Service innovation
8
Dienstleistungsinnovation
7
Innovation management
7
Innovationsmanagement
7
Beziehungsmarketing
5
Relationship marketing
5
Betriebliche Wertschöpfung
4
Value creation
4
Customer integration
3
Customer satisfaction
3
Customer service
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Kundenintegration
3
Kundenservice
3
Kundenzufriedenheit
3
Service quality
3
Bibliometrics
2
Bibliometrie
2
Dienstleistungsmanagement
2
Dienstleistungsmarketing
2
Enterprise architecture
2
Environment
2
Literature review
2
Management
2
New product development
2
Produktentwicklung
2
Service
2
Service management
2
Services marketing
2
Umwelt
2
Unternehmensarchitektur
2
Wettbewerb
2
machine learning
2
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7
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Article
9
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7
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7
Aufsatz im Buch
2
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2
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English
10
Author
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Gustafsson, Anders
Corsten, Hans
15
Edvardsson, Bo
12
Witell, Lars
11
Gössinger, Ralf
10
Bruhn, Manfred
9
Kowalkowski, Christian
9
Gallouj, Fai͏̈z
8
Geishecker, Ingo
8
Görg, Holger
8
Jaakkola, Elina
7
McColl-Kennedy, Janet R.
7
Strandvik, Tore
7
Huang, Ming-Hui
6
Kindström, Daniel
6
Liljander, Veronica
6
Paluch, Stefanie
6
Winkler, Deborah
6
Hogreve, Jens
5
Kristensson, Per
5
Maglio, Paul P.
5
Miles, Ian D.
5
Ostrom, Amy L.
5
Polese, Francesco
5
Rayburn, Steven W.
5
Rubalcaba-Bermejo, Luis
5
Stauss, Bernd
5
Aas, Tor Helge
4
Bassamboo, Achal
4
Berlingieri, Giuseppe
4
Brown, Stephen Walter
4
Carrubbo, Luca
4
Dąbrowska, Anna
4
Fisk, Raymond P.
4
Gallan, Andrew S.
4
Gerstner, Eitan
4
Herstatt, Cornelius
4
Hydle, Katja Maria
4
Lahtinen, Henri
4
Marcolin, Luca
4
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University of Michigan / Business School
1
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Journal of business research : JBR
4
Journal of service research
2
Advances in services innovations
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of services marketing
1
University of Michigan Business School management series
1
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ECONIS (ZBW)
10
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1
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
2
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
3
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
4
Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew
;
Gustafsson, Anders
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
Saved in:
5
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
6
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
7
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
8
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
9
Success factors in new service development and value creation through services
Edvardsson, Bo
;
Gustafsson, Anders
;
Enquist, Bo
- In:
Advances in services innovations
,
(pp. 165-183)
.
2007
Persistent link: https://www.econbiz.de/10003387969
Saved in:
10
Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders
;
Johnson, Michael D.
-
2003
-
1. ed.
Persistent link: https://www.econbiz.de/10001719031
Saved in:
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