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subject:"Service quality"
~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Tourism management : research, policies, practice"
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Service quality
Emotion
130
Consumer behaviour
58
Konsumentenverhalten
58
Tourism
33
Tourismus
33
Holiday behaviour
27
Urlaubsverhalten
27
Tourism industry
23
Tourismuswirtschaft
23
Customer satisfaction
22
Kundenzufriedenheit
22
Beziehungsmarketing
16
Relationship marketing
16
Social Web
15
Social web
15
Emotions
12
Cognition
11
Dienstleistungsqualität
11
Kognition
11
Personality psychology
11
Persönlichkeitspsychologie
11
Tourism marketing
10
Tourismusmarketing
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Job satisfaction
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Virales Marketing
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Brand management
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Destination management
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Destinationsmanagement
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11
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Cai, Ruiying
2
Adams, Samuel
1
Alsaggaf, Mohammed
1
Amponsah, Christian Tabi
1
Camarero, Carmen
1
Daunt, Kate L.
1
Garry, Tony
1
Gursoy, Dogan
1
Harris, Lloyd C.
1
Kadić-Maglajlić, Selma
1
Lages, Cristiana R.
1
Li, Xiaoying
1
Liu, Juan
1
Lu, Lu
1
Luo, Yi
1
Lü, Kevin
1
Rojas, Carmen de
1
Tang, Liang
1
Temerak, Mohamed Sobhy
1
Thuc Nghi Le
1
Wang, Xi
1
White, Christopher J.
1
Xu, Xing'an
1
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International journal of services and operations management
Journal of marketing management : MM
Tourism management : research, policies, practice
International journal of hospitality management
51
Journal of retailing and consumer services
25
International journal of contemporary hospitality management
19
Journal of business research : JBR
18
Journal of hospitality marketing & management
13
The journal of services marketing
13
Journal of travel and tourism marketing
9
Journal of service research : JSR
8
The service industries journal
8
Journal of service research
7
Journal of service theory and practice
7
Service business
7
Tourism management perspectives : TMP
7
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of service management
6
Journal of service theory and practice : JSTP
6
Total quality management & business excellence
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Tourism review
5
Journal of health organization and management
4
Marketing letters : a journal of research in marketing
4
Services marketing quarterly
4
Health marketing quarterly
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business excellence : IJBEX
3
International journal of shipping and transport logistics : IJSTL
3
International review on public and non-profit marketing
3
Journal for global business advancement : JGBA
3
Journal of air transport management
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of the Academy of Marketing Science
3
Nepalese journal of economics : a publication of Uniglobe College
3
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ECONIS (ZBW)
11
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1
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
2
Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi
;
Zheng, Jie
;
Tang, Liang
;
Luo, Yi
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
Saved in:
3
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
4
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
5
Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying
;
Lu, Lu
;
Gursoy, Dogan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
Saved in:
6
Emotional management and behavioural inhibition system in service failures
Thuc Nghi Le
- In:
International journal of services and operations management
27
(
2017
)
2
,
pp. 190-209
Persistent link: https://www.econbiz.de/10011757781
Saved in:
7
Service quality and customer satisfaction in public transport operations
Amponsah, Christian Tabi
;
Adams, Samuel
- In:
International journal of services and operations management
25
(
2016
)
4
,
pp. 531-549
Persistent link: https://www.econbiz.de/10011636649
Saved in:
8
Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
Saved in:
9
The impact of emotions on service quality, satisfaction, and positive word-of-mouth intentions over time
White, Christopher J.
- In:
Journal of marketing management : MM
26
(
2010
)
5/6
,
pp. 381-394
Persistent link: https://www.econbiz.de/10003995599
Saved in:
10
Visitors' experience, mood and satisfaction in a heritage context: evidence from an interpretation center
Rojas, Carmen de
;
Camarero, Carmen
- In:
Tourism management : research, policies, practice
29
(
2008
)
3
,
pp. 525-537
Persistent link: https://www.econbiz.de/10003696198
Saved in:
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