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subject:"Service quality"
~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of service management"
~type:"article"
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Service quality
Emotion
29
Consumer behaviour
13
Konsumentenverhalten
13
Customer satisfaction
10
Kundenzufriedenheit
10
Dienstleistungsqualität
9
Arbeitsverhalten
8
Work behaviour
8
Beziehungsmarketing
6
Relationship marketing
6
Customer service
5
Kundenservice
5
Airport
4
Arbeitszufriedenheit
4
Cognition
4
Dienstleistungssektor
4
Emotional exhaustion
4
Flughafen
4
Job satisfaction
4
Kognition
4
Personality psychology
4
Persönlichkeitspsychologie
4
Service industry
4
Stress
4
Work stress
4
Airline
3
Arbeitskräfte
3
Dienstleistungsberufe
3
Employee retention
3
Fluggesellschaft
3
Intelligence
3
Intelligenz
3
Mitarbeiterbindung
3
Service workers
3
Workforce
3
Air passenger transport
2
Emotional response
2
Holiday behaviour
2
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2
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7
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9
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9
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English
9
Author
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Park, Jin-Woo
2
Riel, Allard C. R. van
2
Aboagye, Michael Osei
1
Antwi, Collins Opoku
1
Bombert-Peters, Yvette
1
De Zanet, Fabrice
1
Delcourt, Cécile
1
Fan, Chong-jun
1
Gremler, Dwayne D.
1
Groth, Markus
1
Ihnatushchenko, Nataliia
1
Kim, Nam-Yi
1
Lin, Cheng-Yu
1
Lin, Jiun-Sheng Chris
1
Liu, Wei
1
Minbashian, Amirali
1
Park, Kyuseon
1
Ribbink, Dina
1
Semeijn, Janjaap
1
Tronvoll, Bård
1
Tu, Yangjun
1
Wu, Yu
1
Xu, Hangyu
1
Yang, Zhi
1
Zhang, Kaixin
1
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Published in...
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Journal of air transport management
Journal of service management
International journal of hospitality management
51
Journal of retailing and consumer services
25
International journal of contemporary hospitality management
19
Journal of business research : JBR
17
Journal of hospitality marketing & management
13
The journal of services marketing
13
Journal of travel and tourism marketing
9
Journal of service research : JSR
8
The service industries journal
8
Service business
7
Tourism management perspectives : TMP
7
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of service research
6
Journal of service theory and practice : JSTP
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Total quality management & business excellence
5
Tourism management : research, policies, practice
5
Journal of health organization and management
4
Journal of service theory and practice
4
Marketing letters : a journal of research in marketing
4
Services marketing quarterly
4
Tourism review
4
Health marketing quarterly
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services and operations management
3
International journal of shipping and transport logistics : IJSTL
3
International review on public and non-profit marketing
3
Journal for global business advancement : JGBA
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of marketing management : MM
3
Journal of the Academy of Marketing Science
3
Nepalese journal of economics : a publication of Uniglobe College
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
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ECONIS (ZBW)
9
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1
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9
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9
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date (newest first)
date (oldest first)
1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
3
Does the nature of airport terminal service activities matter? : processing and non-processing service quality, passenger affective image and satisfaction
Antwi, Collins Opoku
;
Fan, Chong-jun
;
Ihnatushchenko, …
- In:
Journal of air transport management
89
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012383788
Saved in:
4
The effects of the servicescape of airport transfer amenities on the behavioral intentions of transfer passengers : a case study on Incheon International Airport
Park, Kyuseon
;
Park, Jin-Woo
- In:
Journal of air transport management
72
(
2018
),
pp. 68-76
Persistent link: https://www.econbiz.de/10011910587
Saved in:
5
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
6
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
7
A study on the impact of airline service delays on emotional reactions and customer behavior
Kim, Nam-Yi
;
Park, Jin-Woo
- In:
Journal of air transport management
57
(
2016
),
pp. 19-25
Persistent link: https://www.econbiz.de/10011610552
Saved in:
8
Waiting for service at the checkout : negative emotional responses, store image and overall satisfaction
Riel, Allard C. R. van
;
Semeijn, Janjaap
;
Ribbink, Dina
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10009554271
Saved in:
9
Negative emotions and their effect on customer complaint behaviour
Tronvoll, Bård
- In:
Journal of service management
22
(
2011
)
1
,
pp. 111-134
Persistent link: https://www.econbiz.de/10009010792
Saved in:
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