Does the nature of airport terminal service activities matter? : processing and non-processing service quality, passenger affective image and satisfaction
Collins Opoku Antwi, Chong-jun Fan, Nataliia Ihnatushchenko, Michael Osei Aboagye, Hangyu Xu
| Year of publication: |
2020
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|---|---|
| Authors: | Antwi, Collins Opoku ; Fan, Chong-jun ; Ihnatushchenko, Nataliia ; Aboagye, Michael Osei ; Xu, Hangyu |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 89.2020, p. 1-15
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| Subject: | Airport service quality | AIPEX model | Processing and non-processing domains | Passenger satisfaction | Passenger affective image | Travel purpose | Dienstleistungsqualität | Service quality | Flughafen | Airport | Kundenzufriedenheit | Customer satisfaction | Passagierluftverkehr | Air passenger transport | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2020.101869 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012383788