The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
George C. L. Bezerra; Carlos F. Gomes
| Year of publication: |
2015
|
|---|---|
| Authors: | Bezerra, George C. L. ; Gomes, Carlos Francisco |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 44/45.2015, p. 77-81
|
| Subject: | Airport service quality | Passenger satisfaction | Service quality dimensions | Dienstleistungsqualität | Service quality | Flughafen | Airport | Kundenzufriedenheit | Customer satisfaction | Passagierluftverkehr | Air passenger transport |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011341616