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subject:"Service quality"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of service theory and practice"
~isPartOf:"Total quality management & business excellence"
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Service quality
Emotion
47
Consumer behaviour
23
Konsumentenverhalten
23
Dienstleistungsqualität
12
Beziehungsmarketing
10
Customer satisfaction
10
Kundenzufriedenheit
10
Relationship marketing
10
Anthropologie
6
Anthropology
6
Advertising effects
5
Arbeitszufriedenheit
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Emotional exhaustion
5
Großbritannien
5
Job satisfaction
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United Kingdom
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Werbewirkung
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Cognition
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Market research
4
Marketing management
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Marketingmanagement
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Marktforschung
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Stress
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Work stress
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Arbeitsverhalten
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Customer service
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Kundenservice
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Salespeople
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Tiere
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Verkaufspersonal
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Work behaviour
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emotion
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emotions
3
Advertising
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Beschwerdemanagement
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12
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Boz, Hakan
1
Daunt, Kate L.
1
Frank, Björn
1
Garry, Tony
1
Harris, Lloyd C.
1
Hsieh, Yen-Hao
1
Jang, Jichul
1
Johns, Raechel
1
Khan, Md Irfanuzzaman
1
Kim, Misun
1
Koc, Erdogan
1
Lee, Sungyi
1
Lin, Wen-Bao
1
Lin, Xi
1
Loh, Jennifer
1
Ma, Chunhao
1
Shi, Yunxia
1
Tian, Feng
1
Torrico, Boris Herbas
1
Wang, Lijie
1
Wei, Jiahua
1
White, Christopher J.
1
Xie, Fang
1
Ye, Jing
1
Yuan, Soe-Tsyr Daphne
1
Zhang, Rumeng
1
Zhang, Wenjian
1
Zhang, Xufan
1
Zhou, Lulu
1
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Journal of marketing management : MM
Journal of service theory and practice
Total quality management & business excellence
International journal of hospitality management
51
Journal of retailing and consumer services
25
International journal of contemporary hospitality management
19
Journal of business research : JBR
17
Journal of hospitality marketing & management
13
The journal of services marketing
13
Journal of travel and tourism marketing
9
Journal of service research : JSR
8
The service industries journal
8
Service business
7
Tourism management perspectives : TMP
7
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of service management
6
Journal of service research
6
Journal of service theory and practice : JSTP
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Tourism management : research, policies, practice
5
Journal of health organization and management
4
Marketing letters : a journal of research in marketing
4
Services marketing quarterly
4
Tourism review
4
Health marketing quarterly
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services and operations management
3
International journal of shipping and transport logistics : IJSTL
3
International review on public and non-profit marketing
3
Journal for global business advancement : JGBA
3
Journal of air transport management
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of the Academy of Marketing Science
3
Nepalese journal of economics : a publication of Uniglobe College
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
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ECONIS (ZBW)
12
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10
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12
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date (oldest first)
1
Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional exhaustion
Xie, Fang
;
Zhang, Xufan
;
Ye, Jing
;
Zhou, Lulu
;
Zhang, …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 797-819
Persistent link: https://www.econbiz.de/10014448096
Saved in:
2
I know you, you know me : the effects of customer empathy and employee self-disclosure on customer citizenship behavior
Kim, Misun
;
Jang, Jichul
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 23-45
Persistent link: https://www.econbiz.de/10014301936
Saved in:
3
Robot service failure : the double-edged sword effect of emotional labor in service recovery
Shi, Yunxia
;
Zhang, Rumeng
;
Ma, Chunhao
;
Wang, Lijie
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10014301943
Saved in:
4
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
5
The straw that breaks the camel's back : service provider vulnerability to customer incivility
Loh, Jennifer
;
Khan, Md Irfanuzzaman
;
Johns, Raechel
- In:
Journal of service theory and practice
32
(
2022
)
4
,
pp. 545-564
Persistent link: https://www.econbiz.de/10013273063
Saved in:
6
Service quality, emotion recognition, emotional intelligence and Dunning Kruger syndrome
Boz, Hakan
;
Koc, Erdogan
- In:
Total quality management & business excellence
32
(
2021
)
11
,
pp. 1201-1214
Persistent link: https://www.econbiz.de/10012607237
Saved in:
7
Toward a theoretical framework of service experience : perspectives from customer expectation and customer emotion
Hsieh, Yen-Hao
;
Yuan, Soe-Tsyr Daphne
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 511-527
Persistent link: https://www.econbiz.de/10012440308
Saved in:
8
Impact of service error type on negative emotion and negative consumer response
Lin, Wen-Bao
;
Lee, Sungyi
- In:
Total quality management & business excellence
30
(
2019
)
3
,
pp. 245-266
Persistent link: https://www.econbiz.de/10012199742
Saved in:
9
Consumer desire for personalisation of products and services : cultural antecedents and consequences for customer evaluations
Torrico, Boris Herbas
;
Frank, Björn
- In:
Total quality management & business excellence
30
(
2019
)
4
,
pp. 355-369
Persistent link: https://www.econbiz.de/10012199759
Saved in:
10
Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
Saved in:
1
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