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subject:"Service quality"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of service theory and practice : JSTP"
~isPartOf:"The service industries journal"
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Service quality
Emotion
91
Consumer behaviour
52
Konsumentenverhalten
52
Customer satisfaction
25
Kundenzufriedenheit
25
Beziehungsmarketing
24
Relationship marketing
24
Dienstleistungsqualität
17
Brand management
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emotions
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17
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Yagil, Dana
2
Calderón García, Haydee
1
Cervera-Taulet, Amparo
1
Chang, Chia-Jung
1
Cheng, Yin-Hui
1
Chuang, Shih-Chieh
1
Daunt, Kate L.
1
Do The Khoa
1
Fernando Garcia, R. L.
1
Gal, Iddo
1
Garry, Tony
1
Gip, Huy
1
Guchait, Priyanko
1
Guillén, Marta Estrada
1
Han, Su-Jin
1
Harris, Lloyd C.
1
Hernandez-Calderon, Araceli
1
Hur, Won-Moo
1
Iglesias-Argüelles, Víctor
1
Kim, Jiyoung
1
Liao, Ya-Wei
1
Liu, Xiao-Yu
1
Liu, Yongmei
1
Luria, Gil
1
Min, Jihye
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Moliner-Tena, Miguel
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Monferrer-Tirado, Diego
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Pasamehmetoglu, Aysin
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Saunders, Stephen G.
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Tubillejas Andrés, Berta
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Varela-Neira, Concepción
1
Vázquez Casielles, Rodolfo
1
Wang, Edward Shih-tse
1
White, Christopher J.
1
Yang, Kiseol
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Yeh, Ching-Wen
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Journal of marketing management : MM
Journal of service theory and practice : JSTP
The service industries journal
International journal of hospitality management
51
Journal of retailing and consumer services
25
International journal of contemporary hospitality management
19
Journal of business research : JBR
18
Journal of hospitality marketing & management
13
The journal of services marketing
13
Journal of travel and tourism marketing
9
Journal of service research : JSR
8
Journal of service research
7
Journal of service theory and practice
7
Service business
7
Tourism management perspectives : TMP
7
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of service management
6
Total quality management & business excellence
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Tourism management : research, policies, practice
5
Tourism review
5
Journal of health organization and management
4
Marketing letters : a journal of research in marketing
4
Services marketing quarterly
4
Health marketing quarterly
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business excellence : IJBEX
3
International journal of services and operations management
3
International journal of shipping and transport logistics : IJSTL
3
International review on public and non-profit marketing
3
Journal for global business advancement : JGBA
3
Journal of air transport management
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of the Academy of Marketing Science
3
Nepalese journal of economics : a publication of Uniglobe College
3
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ECONIS (ZBW)
17
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1
Employee mindfulness and creativity : when emotions and national culture matter
Gip, Huy
;
Do The Khoa
;
Guchait, Priyanko
;
Fernando …
- In:
The service industries journal
42
(
2022
)
5/6
,
pp. 383-411
Persistent link: https://www.econbiz.de/10013167433
Saved in:
2
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
3
Improving relationship quality during the crisis
Guillén, Marta Estrada
;
Monferrer-Tirado, Diego
; …
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
Saved in:
4
The service smile chain : linking leader emotions to customer outcomes
Liu, Xiao-Yu
;
Liu, Yongmei
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 415-435
Persistent link: https://www.econbiz.de/10012208574
Saved in:
5
Service with a conscience : moral dilemmas in customer service roles
Yagil, Dana
;
Shultz, Tamar
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 689-711
Persistent link: https://www.econbiz.de/10011707303
Saved in:
6
Social servicescape effects on post-consumption behavior : the moderating effect of positive emotions in opera-goers
Tubillejas Andrés, Berta
;
Cervera-Taulet, Amparo
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 559-589
Persistent link: https://www.econbiz.de/10011599093
Saved in:
7
Service employee evaluations of customer tips : an expectations-disconfirmation tip gap approach
Saunders, Stephen G.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 796-812
Persistent link: https://www.econbiz.de/10011392416
Saved in:
8
Guilt no longer a sin : the effect of guilt in the service recovery paradox
Cheng, Yin-Hui
;
Chang, Chia-Jung
;
Chuang, Shih-Chieh
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 836-853
Persistent link: https://www.econbiz.de/10011392444
Saved in:
9
Linking customer verbal aggression and service sabotage
Yeh, Ching-Wen
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 877-896
Persistent link: https://www.econbiz.de/10011392456
Saved in:
10
The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo
;
Moon, Tae Won
;
Han, Su-Jin
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
Saved in:
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