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subject:"Service quality"
~isPartOf:"Journal of service management"
~subject:"Intelligence"
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Service quality
Intelligence
Emotion
19
Consumer behaviour
9
Konsumentenverhalten
9
Arbeitsverhalten
8
Work behaviour
8
Beziehungsmarketing
6
Dienstleistungsqualität
6
Relationship marketing
6
Customer satisfaction
5
Kundenzufriedenheit
5
Cognition
4
Customer service
4
Dienstleistungssektor
4
Kognition
4
Kundenservice
4
Service industry
4
Arbeitskräfte
3
Arbeitszufriedenheit
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3
Employee retention
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Intelligenz
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8
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8
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Riel, Allard C. R. van
2
Bombert-Peters, Yvette
1
De Zanet, Fabrice
1
Delcourt, Cécile
1
Doucet, Lorna
1
Gremler, Dwayne D.
1
Groth, Markus
1
Lin, Cheng-Yu
1
Lin, Cheng-yu
1
Lin, Jiun-Sheng Chris
1
Lin, Jiun-sheng Chris
1
Liu, Wei
1
Minbashian, Amirali
1
Oldham, Greg R.
1
Ribbink, Dina
1
Semeijn, Janjaap
1
Shao, Bo
1
Tronvoll, Bård
1
Tu, Yangjun
1
Wang, Lu
1
Wu, Yu
1
Yang, Zhi
1
Zhang, Kaixin
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Journal of service management
International journal of hospitality management
58
Journal of retailing and consumer services
26
International journal of contemporary hospitality management
22
Journal of business research : JBR
21
Journal of hospitality marketing & management
17
The journal of services marketing
14
International journal of organizational analysis
11
Leadership & organization development journal
10
Journal of Asian finance, economics and business : JAFEB
9
Journal of service research : JSR
9
Journal of travel and tourism marketing
9
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
9
Vision : the journal of business perspective
9
Cogent business & management
8
Journal of business ethics : JOBE
8
Service business
8
The service industries journal
8
International journal of Indian culture and business management
7
International journal of applied business and economic research
7
International journal of services and operations management
7
Journal of service research
7
Management research review
7
Marketing letters : a journal of research in marketing
7
Pakistan journal of commerce and social sciences
7
Psychology & marketing
7
Tourism management perspectives : TMP
7
Administrative Sciences : open access journal
6
International journal of project management : the journal of The International Project Management Association
6
International journal of quality and service sciences
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of service theory and practice : JSTP
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Tourism management : research, policies, practice
6
European journal of marketing : EJM
5
International business and economics research journal
5
International journal of business excellence : IJBEX
5
Journal of business and psychology
5
Journal of career development
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
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ECONIS (ZBW)
8
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8
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8
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date (oldest first)
1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
3
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
4
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
5
I know how you feel, but it does not always help : integrating emotion recognition, agreeableness, and cognitive ability in a compensatory model of service performance
Doucet, Lorna
;
Shao, Bo
;
Wang, Lu
;
Oldham, Greg R.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 320-338
Persistent link: https://www.econbiz.de/10011583535
Saved in:
6
Waiting for service at the checkout : negative emotional responses, store image and overall satisfaction
Riel, Allard C. R. van
;
Semeijn, Janjaap
;
Ribbink, Dina
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10009554271
Saved in:
7
Negative emotions and their effect on customer complaint behaviour
Tronvoll, Bård
- In:
Journal of service management
22
(
2011
)
1
,
pp. 111-134
Persistent link: https://www.econbiz.de/10009010792
Saved in:
8
What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris
;
Lin, Cheng-yu
- In:
Journal of service management
22
(
2011
)
2
,
pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
Saved in:
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